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- Tasks: Manage resident experience and provide top-notch customer service in a luxury property.
- Company: Join a supportive team at York Property Management, where collaboration thrives.
- Benefits: Enjoy career development opportunities and an employee recognition programme.
- Why this job: Make a difference in residents' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible role with opportunities for growth in property management.
The predicted salary is between 28800 - 43200 £ per year.
We are committed to creating a workplace where employees thrive. From fostering collaboration to celebrating successes, we support you every step of the way with a supportive team culture, career development opportunities and an employee recognition program.
The Manager of Resident Experience reports to the Community Manager and is responsible for day‑to‑day customer service and administration of the residential property on behalf of York Property Management. The Manager supervises the cleaning associate assigned to their buildings and works closely with the Maintenance Technicians assigned to their buildings. Priorities change regularly, and the employee must be flexible and willing to change responsibilities as required.
Responsibilities:
- Renting Suites (when advised)
- Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
- Schedule and attend appointments to show units and advise current residents (if applicable) of Notice to Enter
- Send Rental Applications and submit completed applications into property management software
- Move‑in, move‑out and unit turnover
- Ensure all leasing documents are received and uploaded to property management software
property management officer in London employer: York Property Management
Contact Detail:
York Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land property management officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in property management or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we’re all about creating a supportive team environment, show how you align with that in your responses.
✨Tip Number 3
Practice your customer service skills! As a property management officer, you'll be dealing with residents daily. Role-play common scenarios to boost your confidence and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at York Property Management.
We think you need these skills to ace property management officer in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the property management officer role. Highlight relevant experience and skills that align with our focus on resident experience and customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at York Property Management
✨Know Your Stuff
Make sure you understand the ins and outs of property management. Brush up on customer service best practices, as well as any relevant software tools. Being able to discuss your knowledge confidently will impress the interviewers.
✨Showcase Your Flexibility
Since the role requires adaptability, be ready to share examples from your past where you've successfully handled changing priorities. This will demonstrate that you're not just a one-trick pony but can thrive in a dynamic environment.
✨Practice Your People Skills
As a Manager of Resident Experience, you'll be interacting with residents regularly. Prepare for situational questions about handling difficult conversations or resolving conflicts. Show them you can keep your cool and maintain professionalism.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the company culture or team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
