Reception and Data Support Assistant
Reception and Data Support Assistant

Reception and Data Support Assistant

York Full-Time 11897 - 11897 £ / year (est.) No home office possible
Y

At a Glance

  • Tasks: Be the friendly face at our Welcome Desk, assisting visitors and managing data.
  • Company: Join York College, a vibrant institution serving over 4,000 students annually.
  • Benefits: Enjoy a generous pension scheme, free gym membership, and a supportive work environment.
  • Why this job: Make a positive impact on students' experiences while developing your customer service skills.
  • Qualifications: Customer service experience and Level 2 English and Maths or equivalent required.
  • Other info: Work 20 hours a week during term time, with flexible hours from Monday to Friday.

The predicted salary is between 11897 - 11897 £ per year.

Reception and Data Support Assistant

Ref:2425/163
Hours:20 hours per week, term time only for 39 weeks per year
Salary:£11,897 per annum. Plus benefits, including a Generous Occupational Pension Scheme

About the Role
The role of Reception and Data Support Assistant is a busy on-site role supporting the Welcome Desk and Admissions and Information Team in daily administration tasks. You will be the first point of contact for visitors to the college as well as being an important point of contact for students and staff. You will provide a friendly and professional welcome face to face, via email, our online chat service and via telephone. You will answer queries and triage people to the appropriate service when necessary. You will also support the processing and management of applicant data, collaborating with colleagues across departments to ensure a smooth, efficient, and positive experience for prospective students.

We expect the successful candidate to start in the role in the week commencing 6 October 2025.

The post will be 39 weeks per year, usually to be worked from the first week of student enrolment (the 3rd week in August) to the end of staff training week (1st week in July). The working hours are on-site from Monday to Friday, 9:30am to 1:30pm.

About the Person
Experience: You will have extensive experience in a customer service role, ideally including data inputting.
Qualifications: You will hold Level 2 English and Maths at grade C/4 or above, or equivalent. Relevant work experience for those who do not meet this requirement will be considered.
Skills: Strong accuracy skills, particularly when working with large volumes of data/workload to tight deadlines, is essential. You will also be able to prioritise effectively and remain positive and professional in pressured situations.
Attributes: You will be approachable, calm, patient and professional in demeanour, with a passion for customer service and working with others.

About the College
We are a large, regional college serving a population across York and North Yorkshire of more one million people. Each year, we have approximately 4,000 school leavers, 1,000 apprentices, 2,000 adult students, and 400 higher-level students studying with us.

Our wide range of education options span entry level programmes through to degrees, higher technical qualifications, and accredited professional courses to courses for professional development. Our apprenticeships can be studied from level 2 to level 5 across a range of different career pathways. We are the largest provider of A-Level and vocational programmes for school leavers in the region; we offer nearly 35 A-Level subjects and over 80 vocational courses, including a wide range of T-Level pathways.

We are proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT), designed to increase higher level technical skills for employers.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.

Please visit our website:www.yorkcollege.ac.uk

Want to know more?
For an informal discussion about the role, Emma Woodward, Admissions and Information Manager, at ewoodward@yorkcollege.ac.uk

Important Notices
Please see the attached document for Important Notices.

Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our websitewww.yorkcollege.ac.uk/job-vacanciesand apply using our application form.

Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise checking your junk/spam folder as some emails may end up here depending on your mail provider settings.

Closing date:1 August 2025 (9am)
Interview date:12 August 2025 (expected post start date is 6 October 2025)

We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG).

As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff. York College has signed up to the ‘Mindful Employer’ charter for employers who are positive about mental health. We are also a certified Disability Confident Employer. Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.

We welcome job applications from anyone who has the requisite skills, qualifications and experience. All applications are considered strictly on merit. Our aim is to appoint the best person for the job, regardless of race, gender, disability, sexual orientation, age or any other ‘protected’ characteristic. Please note also that we value the contribution of those who have served in the Armed Forces, and are signatories to the Armed Forces Covenant.

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Reception and Data Support Assistant employer: York College

York College is an excellent employer, offering a vibrant and supportive work environment that prioritises employee well-being and professional growth. With generous benefits including a robust occupational pension scheme and free gym membership, staff enjoy a fulfilling experience while contributing to the education of over 4,000 students annually. The college's commitment to diversity and inclusion, alongside its focus on mental health, makes it a rewarding place to work for those passionate about customer service and education.
Y

Contact Detail:

York College Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Reception and Data Support Assistant

✨Tip Number 1

Familiarise yourself with the college's values and mission. Understanding what York College stands for will help you align your responses during any informal discussions or interviews, showcasing your enthusiasm for their goals.

✨Tip Number 2

Practice your customer service skills in various scenarios. Since this role involves being the first point of contact, demonstrating your ability to handle different types of inquiries with professionalism and a friendly attitude will be crucial.

✨Tip Number 3

Network with current or former employees of York College. Engaging with them can provide insights into the work culture and expectations, which can be invaluable when preparing for your application and potential interview.

✨Tip Number 4

Be prepared to discuss your experience with data management. Since the role involves processing and managing applicant data, having specific examples ready that demonstrate your accuracy and attention to detail will set you apart from other candidates.

We think you need these skills to ace Reception and Data Support Assistant

Customer Service Skills
Data Inputting
Strong Accuracy Skills
Time Management
Effective Prioritisation
Communication Skills
Professional Demeanour
Problem-Solving Skills
Attention to Detail
Ability to Work Under Pressure
Team Collaboration
Patience and Calmness
Adaptability

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception and Data Support Assistant position. Tailor your application to highlight relevant experience in customer service and data management.

Highlight Relevant Experience: In your application, emphasise any previous roles that involved customer service and data inputting. Use specific examples to demonstrate your accuracy skills and ability to work under pressure.

Craft a Strong Personal Statement: Write a personal statement that reflects your passion for customer service and your approachability. Mention how your attributes align with the college's values and your enthusiasm for supporting students and staff.

Follow Application Instructions: Make sure to apply through the official York College website using their application form. Avoid submitting a CV, as they do not accept them. Double-check all details before submission to ensure accuracy.

How to prepare for a job interview at York College

✨Showcase Your Customer Service Skills

As the first point of contact, it's crucial to demonstrate your customer service experience. Prepare examples of how you've handled queries or resolved issues in previous roles, highlighting your friendly and professional approach.

✨Be Data Savvy

Since the role involves managing applicant data, brush up on your data inputting skills. Be ready to discuss any relevant experience you have with data management and how you ensure accuracy under pressure.

✨Demonstrate Your Ability to Prioritise

The job requires effective prioritisation, especially when dealing with multiple tasks. Think of instances where you've successfully managed competing demands and be prepared to share these during the interview.

✨Exude Approachability and Professionalism

Your demeanour is key in this role. Practice maintaining a calm and patient attitude, even in stressful situations. Consider how you can convey your passion for customer service and teamwork during the interview.

Reception and Data Support Assistant
York College
Y
  • Reception and Data Support Assistant

    York
    Full-Time
    11897 - 11897 £ / year (est.)

    Application deadline: 2027-07-31

  • Y

    York College

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