At a Glance
- Tasks: Connect with customers online, build relationships, and drive vehicle sales.
- Company: Join the dynamic team at Toyota of York.
- Benefits: $16/hr plus commission, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, customer-focused setting.
- Why this job: Make an impact by turning inquiries into sales and helping customers find their perfect vehicle.
- Qualifications: Previous internet sales experience preferred; automotive sales license required.
The predicted salary is between 16 - 16 £ per hour.
- Full-time
- Description
Join the Team at Toyota of York — Drive Your Career Forward!
Toyota of York is looking for a motivated
Internet Sales Representative to join our growing sales team!
In this high-impact role, you’ll connect with prospective customers through phone and digital channels, build meaningful relationships, generate sales opportunities, and help turn online inquiries into showroom visits and vehicle sales.
If you’re driven, personable, and ready to turn conversations into results, we want to hear from you!
- **This job is an ON SITE position**
- $16/hr + commission based on appointments shown/sold
- Schedule requires open availability 9a-8p Mon-Fri, every other Saturday 9a-5p
In this role, you will be responsible for handling online customer inquiries, following up with potential buyers, scheduling appointments, and assisting customers throughout the vehicle purchasing process.
Build strong customer relationships through phone, email, text, and online communication while identifying customer needs and providing personalized vehicle recommendations.
Work closely with the sales team to generate leads, increase appointments, and help achieve monthly sales goals.
ESSENTIAL DUTIES
- Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, text, e-mail, or in person.
- Maintains knowledge of all dealership products and services.
- Directs customers to product information resources, including those available on the Internet.
- Understands the needs of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
- Checks e-mail frequently and responds to inquiries immediately.
- Delivers messages intended for other departments promptly.
- Notifies customers their messages have been forwarded to the appropriate sales personnel for prompt attention.
- Handles all Internet sales inquiries personally.
- Maintains an ongoing customer database to capture repeat business.
- Comprehensive knowledge of and understands the federal, state, and local laws which govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Works with other Toyota dealerships coordinating dealer trades to meet customer requests.
- Contacts dealer trade drivers and coordinates assignment of dealer trade driver’s according to dealership needs.
- Continually learning new products, features, accessories, etc., and their benefits to customers.
- Maintains professional appearance.
Requirements
QUALIFICATIONS
- One year minimum previous internet sales experience preferred.
- Automotive sales license required or able to obtain within 30 days of hire.
Physical Demands
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Create Connections That Last: Customer Service & Internet Sales Specialist in York employer: York Auto Group
At Toyota of York, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Customer Service & Internet Sales Specialist, you'll enjoy competitive pay, commission opportunities, and the chance to build lasting relationships with customers in a vibrant dealership setting. We are committed to your professional growth, offering ongoing training and development to help you excel in your career while being part of a team that values collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Create Connections That Last: Customer Service & Internet Sales Specialist in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at York Auto Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like York Auto Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Create Connections That Last: Customer Service & Internet Sales Specialist in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to York Auto Group:Your cover letter is your chance to shine! Tell us why you want to work at York Auto Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at York Auto Group!
How to prepare for a job interview at York Auto Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
