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- Tasks: Manage waiting lists for elective surgery and coordinate patient admissions.
- Company: Join York and Scarborough Teaching Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy 27-33 days holiday, NHS pension, and discounts on various services.
- Why this job: Be part of a supportive team making a real impact on patient care.
- Qualifications: A levels or equivalent experience with strong interpersonal skills required.
- Other info: Flexible working options available; relocation package offered for hard-to-fill roles.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We have an exciting opportunity for someone to join our Waiting List Team, based either at York or Scarborough Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and work in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.
This post is varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.
Responsibilities
- Take a lead role in managing the waiting list of a group of Consultants using CPD, in accordance with Trust Policies and government wait time targets.
- Monitor the waiting list and work list on a daily basis to ensure Government Access Targets are not breached.
- Co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available in time for the procedure.
- Coordinate surgeons\\\’ theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures.
- Ensure that problems highlighted from routine reports are actioned in a timely matter i.e. TCI\\\’s in the past, outpatient outcomes, inpatient and day case booking etc.
- Understand and comply with Private Patient protocols, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices.
- Author and edit weekly Admissions List and other essential documents to be used by all stakeholders.
- Ensure that information regarding additional resources are passed to patients as required – e.g. information regarding how to book transport for them to arrive at the expected time.
- Arrange interpretation services for all relevant appointments.
Flexible Working and Inclusion
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Employer Information
Armed Forces Friendly Employer. We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain\\\’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.
DBS and Privacy
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for. Volunteers and Bank only staff will not be charged.
The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check – basic, standard and enhanced. The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone 0300 106 1452 or email [email protected].
Selection Process
Use of Artificial Intelligence (AI). Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn\\\’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.
Work Policy
Agile and Flexible Working. We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Qualifications and Requirements
We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone educated to a minimum of A level standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.
Benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers
For further information on the fantastic range of benefits we offer please visit the Trust\\\’s dedicated Staff Benefits pages.
All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.
Relocation
Relocation Package. The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.
About Us
A bit more about us and the surrounding area. York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York – consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale – an area covering 3,400 square miles. Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.
Sponsorship
If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.
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Waiting List Coordinator employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Contact Detail:
York and Scarborough Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator
✨Tip Number 1
Familiarise yourself with the Government Access targets and Trust Policies relevant to waiting lists. Understanding these guidelines will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of York and Scarborough Teaching Hospitals. They can provide valuable insights into the working environment and expectations, which can be beneficial when discussing your fit for the Waiting List Coordinator role.
✨Tip Number 3
Prepare to discuss your experience in managing patient-focused environments. Highlight specific examples where you've successfully coordinated schedules or managed lists, as this will showcase your relevant skills and ability to handle the responsibilities of the position.
✨Tip Number 4
Be ready to demonstrate your organisational skills and ability to adapt to changing priorities. Consider preparing scenarios from your past experiences that illustrate how you've effectively managed multiple tasks under pressure, as this is crucial for the role.
We think you need these skills to ace Waiting List Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiting List Coordinator position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in patient/customer-focused environments. Mention specific examples where you've managed waiting lists or coordinated schedules, as this aligns with the role's requirements.
Showcase Interpersonal Skills: Given the importance of communication in this role, highlight your interpersonal skills. Provide examples of how you've effectively communicated with patients and healthcare professionals in past roles.
Tailor Your Application: Make sure your application is tailored specifically for this position. Use keywords from the job description, such as 'Government Access targets' and 'pre-operative assessment clinics', to demonstrate your understanding of the role and its requirements.
How to prepare for a job interview at York and Scarborough Teaching Hospitals NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Waiting List Coordinator. Familiarise yourself with government access targets and Trust policies, as these will likely come up during the interview.
✨Demonstrate Your Interpersonal Skills
Since this role involves contact with patients and healthcare professionals, be prepared to discuss your experience in customer-focused environments. Share examples that highlight your communication skills and ability to handle changing priorities.
✨Showcase Your Organisational Skills
The job requires excellent organisational abilities. Be ready to explain how you manage tasks and prioritise effectively, especially in high-pressure situations. Consider sharing specific instances where your organisation made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced by the Waiting List Team, and how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
