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- Tasks: Provide second line support for electronic patient systems and troubleshoot complex technical issues.
- Company: Join a dedicated team within the NHS, supporting safe clinical care through innovative technology.
- Benefits: Enjoy 27-33 days holiday, NHS pension, relocation package, and discounts on various services.
- Why this job: Develop your skills in a supportive environment while making a real impact on patient care.
- Qualifications: Degree level or equivalent experience required, along with excellent customer service and communication skills.
- Other info: Access to extensive learning opportunities and a variety of leave options for personal needs.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for a talented individual to join our Development Team to provide second line support for our electronic patient systems. With the continued drive towards electronic patient records this is a great opportunity to join our team. Our applications are used by clinicians across the organisation to support the safe delivery of clinical care and support the administrative requirements of the organisation and have technical interfaces to other systems.
You will be responsible for the triaging, actively engaged in troubleshooting and resolving complex technical issues. You will have a good knowledge of information systems and an understanding of the software development process. You will be experienced in the use of SQL and have excellent communications and analytical skills. This is a key position within our team, providing technical support to our service users and colleagues within the York and Scarborough Digital Team. It is an opportunity to develop your skills working within our established and experienced Development Team.
Candidates will be qualified to degree level or equivalent level or have relevant experience, have excellent customer service skills and must be able to communicate well, both verbally and in writing.
To find out more about what it is like to work for our Trust please visit the following link.
Responsibilities
- Provide second line support for electronic patient systems.
- Triaging and actively troubleshooting and resolving complex technical issues.
- Maintain knowledge of information systems and understanding of the software development process.
- Utilise SQL and communicate effectively with stakeholders.
Qualifications
- Degree level or equivalent level or relevant experience.
- Excellent customer service skills.
- Ability to communicate well verbally and in writing.
Benefits
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
- For further information on the fantastic range of benefits we offer please visit the Trust\’s dedicated Staff Benefits pages.
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Clinical System Support employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Contact Detail:
York and Scarborough Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical System Support
✨Tip Number 1
Familiarise yourself with the specific electronic patient systems used by the organisation. Understanding their functionalities and common issues can give you a significant edge during interviews and discussions.
✨Tip Number 2
Brush up on your SQL skills, as this role requires practical knowledge. Consider working on sample databases or projects that allow you to demonstrate your ability to troubleshoot and resolve technical issues using SQL.
✨Tip Number 3
Enhance your communication skills by practising how to explain complex technical issues in simple terms. This will be crucial when interacting with clinicians and stakeholders who may not have a technical background.
✨Tip Number 4
Network with current employees or professionals in similar roles within the NHS. They can provide insights into the team dynamics and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Clinical System Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clinical System Support position. Understand the responsibilities and qualifications required, especially the importance of SQL skills and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of information systems, troubleshooting abilities, and any experience you have in a clinical or technical support role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific experiences where you've successfully resolved technical issues or provided excellent customer service, and explain how these experiences make you a great fit for the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and written communication skills.
How to prepare for a job interview at York and Scarborough Teaching Hospitals NHS Foundation Trust
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and any relevant information systems. Highlight specific examples of how you've used these skills to troubleshoot and resolve technical issues in the past.
✨Demonstrate Excellent Communication
Since this role involves providing support to service users and colleagues, practice articulating complex technical concepts in a clear and concise manner. Use examples from your previous roles where effective communication made a difference.
✨Understand the Software Development Process
Familiarise yourself with the software development lifecycle and be ready to discuss how it relates to the role. This will show that you have a solid understanding of the context in which you'll be working.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare by thinking of scenarios where you've successfully triaged and resolved complex issues, and be ready to explain your thought process during those situations.
