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- Tasks: Join our team as an Administrator/Receptionist in the Emergency Department, handling patient registrations and enquiries.
- Company: York Hospital is dedicated to providing high-quality healthcare and exceptional customer service.
- Benefits: Enjoy 27-33 days holiday, NHS pension, relocation package, and discounts on various services.
- Why this job: Be the first point of contact in a dynamic environment, making a real difference in patient care.
- Qualifications: Excellent communication skills and a proactive attitude are essential; previous receptionist experience is a plus.
- Other info: Flexibility is required, including nights and weekends; previous applicants need not apply.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.
Applicants should have a passion for providing high-quality customer service as the first point of contact to the department and be able to thrive in a fast-paced and sometimes unpredictable environment.
Previous applicants need not apply.
The Role Involves
- Registration of patients attending the Emergency Department
- Providing a courteous and efficient reception service
- Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
- Dealing with a variety of enquiries made in person or by telephone
- Undertaking any other tasks as directed
You will need to demonstrate excellent communication and interpersonal skills, work well under pressure, and be self-motivated and a team player with a wide range of duties.
You should take pride in your work, remaining professional, proactive, and courteous. Previous receptionist experience and keyboard skills would be advantageous.
The role requires flexibility, including working nights, weekends, bank holidays, and unsocial hours.
For further information on working for our Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our Benefits
We offer a range of benefits to support our staff, including:
- Access to the NHS Pension Scheme, offering generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard-to-fill positions where relocation is necessary. Please discuss this during the interview.
- A variety of paid and unpaid leave options for emergency and planned leave
- Confidential advice and support on personal, work, family, and relationship issues through our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- Extensive learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers
For more information on our staff benefits, please visit the Trust\’s dedicated Staff Benefits pages.
Contact for Further Details or Informal Visits
Name: Lisa Coates
Job Title: Assistant Admin Manager
Email: lisa.coates4@nhs.net
Telephone: 01904 724601
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Administrator/Receptionist employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Contact Detail:
York and Scarborough Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of an Administrator/Receptionist in a hospital setting. Understanding the unique challenges and responsibilities, such as patient registration and handling enquiries, will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role is all about providing high-quality service, sharing examples of how you've excelled in similar situations can make a strong impression.
✨Tip Number 3
Be prepared to discuss your ability to work under pressure. The Emergency Department can be unpredictable, so think of specific instances where you've successfully managed stress and maintained professionalism.
✨Tip Number 4
Reach out to current or former employees of the department for insights. They can provide valuable information about the team dynamics and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous receptionist experience and your ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for providing high-quality customer service. Mention specific skills that align with the job description, such as communication and interpersonal skills.
Highlight Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability for nights, weekends, and bank holidays in your application. This shows you are committed and ready to meet the demands of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at York and Scarborough Teaching Hospitals NHS Foundation Trust
✨Showcase Your Customer Service Skills
As the first point of contact in the Emergency Department, it's crucial to demonstrate your passion for high-quality customer service. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues efficiently.
✨Demonstrate Your Ability to Work Under Pressure
The role requires thriving in a fast-paced and unpredictable environment. Be ready to discuss situations where you've managed stress effectively, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle various enquiries, both in person and over the phone.
✨Emphasise Flexibility and Teamwork
Since the role involves working nights, weekends, and bank holidays, it's important to express your flexibility. Additionally, share examples of how you've worked effectively as part of a team, showcasing your ability to collaborate and support colleagues.
