At a Glance
- Tasks: Lead a team, serve guests, and ensure a welcoming atmosphere.
- Company: Join Nicholson’s pubs, a friendly and experienced hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days paid holiday, high-street discounts, and free shares.
- Why this job: Make a real impact on guest experiences while building lifelong friendships.
- Qualifications: Passion for service and ability to train and lead a team.
The predicted salary is between 24000 - 30000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
As Shift Supervisor at the York, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Nicholson’s pubs, we’re a friendly bunch. We’ve been running pubs for nearly 150 years, so know a thing or two about great food, drink and classic British hospitality. If you have as much character as our pubs, we want to hear from you.
WHAT’S IN IT FOR ME?
- Flexible shifts – to fit around you.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- Pension; 28 days paid holiday; high‑street shopping discounts; and free shares!
- Free employee helpline to support you with whatever life throws at you.
WHAT WILL I BE DOING?
AS SHIFT SUPERVISOR YOU’LL…
- Be part of the day‑to‑day running of the site: acting as a host, serving guests and confidently lead your team.
- Be a shift leader.
- Be a role model for your teams, helping with their training.
- Maintain high standards of cleanliness and safety.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Compensation: Competitive salary
Flexible-Shift Leader & Team Trainer (Guest Experience) in London employer: York - 182206
At Nicholson’s pubs, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and supported. With flexible shifts, generous discounts across our brands, and opportunities for personal growth through training and social events, you’ll find a rewarding environment that celebrates great British hospitality. Join us in York, where you can enjoy a fun atmosphere, build lifelong friendships, and benefit from a comprehensive package including pension, holiday, and financial support tools.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible-Shift Leader & Team Trainer (Guest Experience) in London
✨Tip Number 1
Get to know the company culture! Before you apply, check out Nicholson’s pubs online and on social media. Understanding their vibe will help you connect during interviews and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Shift Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and showcase your personality when it counts.
✨Tip Number 3
Don’t forget to highlight your passion for great service! When you get the chance to chat with us, share your experiences in hospitality and how you’ve made guests feel welcome in the past. It’s all about those warm vibes!
✨Tip Number 4
Apply through our website! It’s super quick and easy, taking just 2 minutes. Plus, we love seeing applications come directly from enthusiastic candidates like you who are ready to join our friendly bunch!
We think you need these skills to ace Flexible-Shift Leader & Team Trainer (Guest Experience) in London
Some tips for your application 🫡
Keep it Simple:Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and let us know what makes you tick. We want to see your personality shine through!
Show Your Passion:We love a good story! Share your enthusiasm for great service and training others. Tell us about any experiences that highlight your passion for hospitality and teamwork.
Be Authentic:Don’t worry about fitting into a mould. We’re looking for character, so let your true self come across in your answers. Remember, we’re a friendly bunch and we want to get to know the real you!
Apply Through Our Website:Make life easier for yourself and apply directly through our website. It’s mobile-friendly and takes just 2 minutes to complete. We can’t wait to hear from you!
How to prepare for a job interview at York - 182206
✨Know the Company
Before your interview, take some time to research Nicholson’s pubs. Understand their history, values, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you connect your own experiences to their mission.
✨Showcase Your People Skills
As a Shift Supervisor, you'll be leading a team and interacting with guests. Be ready to share examples of how you've successfully trained others or provided excellent customer service in the past. Highlighting your interpersonal skills will show that you're a great fit for the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult guest or managing a busy shift. Think through these scenarios beforehand and have clear, concise answers ready. This will demonstrate your problem-solving abilities and leadership potential.
✨Bring Your Personality
Nicholson’s pubs value character and a friendly atmosphere. Don’t be afraid to let your personality shine during the interview. Share your passion for hospitality and any fun anecdotes that reflect your enthusiasm for the role. Remember, they want someone who fits in with their friendly bunch!
