Compliance Support Executive in Rickmansworth

Full time role working 40 hours per week, Monday to Friday. Part time role working 24 hours per week, Monday and Friday, plus one mid week day of your choice. One Saturday in every five is required, with a day off in lieu provided.

About Yopa: Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents. At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless.

Data and security are paramount and it’s our mission to provide a safe and engaging environment for our customers. You will support the business to deliver compliance across all areas of the business but primarily focused on Knowing Your Client, Anti-Money Laundering, GDPR and Privacy. You will have the appreciation of current and pending regulatory requirements and can align this to effective systems and controls. You will challenge the way things are done and influence management to drive positive change ensuring that as a business we are doing the right thing.

You’ll use your positive attitude and exceptional attention to detail, professional work ethic and people skills to thoroughly investigate and feedback to teams and senior management. Our hybrid Estate Agency business is growing quickly, so in order to meet the demands of this fast-paced environment you’ll need a solid awareness of compliance, fraud or risk processes to make you successful in this role. A background in supporting and developing teams in the Estate Agency or Online Property sectors is hugely beneficial to truly understand this exciting role.

The Responsibilities & Duties:

• Report to the Compliance Manager
• An understanding of Subject Access Request and Personal Data
• Understand Anti-Money Laundering legislation and why we must apply this to our Estate Agency business.
• Understand our internal processes, the responsibilities of the Local Yopa Agents, Associate Agents, your responsibilities, the SLAs and measures controlling the process.
• Ensure a Title Document Check is completed on all Sale Properties and you Know Your Client.
• Ensuring all Sellers and Buyers’ identity certificate and address verification checks are completed, including beneficial owners within the timeframes set out in our internal procedures.
• Ensuring that all electronic AML checks have been conducted on all clients and where PEPs/Sanctions have been alerted appropriate enhanced due diligence checks have been completed and are satisfied.
• Ensure that a property has a valid EPC within the 28 days of marketing timeframe
• Put on “hold” or “terminate” non-compliant transactions, in-line with company policy.
• Follow up incomplete checks within SLA to ensure the business can continue to trade.
• Ensure the CRM systems are updated with adequate audit notes to include risk assessments.
• Correspond with the Local Property Agent through telephone and email to provide guidance and support on what is required to satisfy Know Your Client and AML Checks.
• Report any suspicious activity or transaction to the MLRO.
• You will be trained in other aspects of the business to support other departments in line with the business need.

Skills and Experience Required:

• You have great written and oral communication skills and the ability to influence.
• Ability to work to tight deadlines and under pressure, effectively.
• An understanding of the UK Property industry standards and regulations.
• Demonstrable experience of problem solving and root cause identification skills.
• An ability to analyse and interpret information thoroughly and efficiently.
• Project and stakeholder management skills.
• Ability to work independently.

What's On Offer:

• Annual salary circa £25.5k DoE
• Participation into Company Short-Term Incentive Plan
• Dedicated training and development
• Service discounts - for you your family and friends!
• Sickness & mental health support - to provide you with peace of mind
• Refer-a-friend bonus scheme - if you recommend us as a place to work
• Hybrid working - to support flexibility
• Wellbeing discounts - across food, retail and travel
• Generous holiday allowance - to switch off and relax
• Company socials - to get away from the everyday and celebrate our successes

If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.