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For Companies Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are expanding our teams during an exciting time of growth. At Yopa, customers receive a bespoke, high-end service with easy-to-use, market-leading technology that helps them see every step of their sale as it happens. Our service includes professional and dedicated local estate agents.
Working remotely, you’ll be the first point of contact for Yopa customers across the UK, handling incoming calls and emails and creating a smooth journey to ensure our customers are move ready. Building warm relationships using your consultative skills, you’ll be comfortable seeking opportunities to offer our additional services from valuations to mortgage advice when registering customers through the Yopa Hub platform, matching customers with their dream home and delivering a personal service throughout. This is an ideal role for confident customer care professionals with exposure to up/cross selling.
Responsibilities- Be the first point of contact for Yopa customers across the UK, handling incoming calls and emails.
- Create a smooth journey to ensure customers are move ready.
- Build warm relationships using consultative skills and seek opportunities to offer additional services (valuations, mortgage advice) while registering customers through the Yopa Hub platform.
- Match customers with their dream home and deliver a personal, high-quality service throughout the process.
- Work remotely in a customer-centric, sales-oriented environment with the ability to identify up-sell opportunities.
- Estate Agency Knowledge (Desirable but Not Essential): An understanding of estate agency is a plus, but we provide all the training you need to excel in this role!
- Up-selling Proficiency: Confidence in up-selling additional products and services is essential.
- Exceptional Communication Skills: Excellent verbal and written communication skills.
- Contact Center Experience: Prior experience in a contact center is essential.
- Confident Communicator: Ability to engage and build rapport over the phone naturally.
- Team Player: Ability to work as part of a team, sharing knowledge, resources, and ideas.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
- Tech Savvy: Comfortable using computers and technology. Training in company-specific software/systems will be provided.
- Weekend Rotation: Ability to work every other Saturday, with a day off during the week in lieu.
- Up to £35,000 OTE (£25,500 base annual salary, offering uncapped commission)
- Dedicated training and development - providing you the opportunity to grow your career and achieve your aspirations.
- Service discounts - for you, your family and friends.
- Sickness & mental health support - to provide you with peace of mind.
- Refer-a-friend bonus scheme - if you recommend us as a place to work.
- Wellbeing discounts - across food, retail and travel.
- Generous holiday allowance - to switch off and relax.
- Performance bonus - to increase earning potential based on your achievements.
- Company socials - to get away from the everyday and celebrate our successes.
Good luck!
Remote Inbound Sales Consultant employer: Yopa
Contact Detail:
Yopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Inbound Sales Consultant
✨Tip Number 1
Get to know Yopa inside out! Familiarise yourself with our services and the technology we use. This way, when you chat with potential customers, you can confidently showcase how we can help them find their dream home.
✨Tip Number 2
Practice your consultative skills! Role-play with a friend or family member to get comfortable building rapport over the phone. The more natural you sound, the easier it’ll be to connect with customers and spot up-sell opportunities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your initial conversation, reach out to customers to see if they have any questions. This shows you care and keeps you top of mind when they’re ready to make a decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing company culture right there.
We think you need these skills to ace Remote Inbound Sales Consultant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and sales.
Tailor Your Application: Make sure to customise your application for the Remote Inbound Sales Consultant role. Highlight your relevant experience in customer care and any up-selling skills you have. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for Yopa.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yopa
✨Know Your Stuff
Familiarise yourself with Yopa's services and the estate agency industry. Even if you don’t have direct experience, understanding how Yopa operates and what makes their service unique will show your enthusiasm and commitment.
✨Showcase Your Communication Skills
As a Remote Inbound Sales Consultant, your ability to communicate effectively is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your consultative skills during the interview.
✨Highlight Your Up-selling Experience
Be ready to discuss your previous experiences with up-selling or cross-selling. Prepare specific examples of how you successfully identified opportunities to offer additional services, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Even though you'll be working remotely, teamwork is still crucial. Share examples of how you've collaborated with others in past roles, and express your willingness to share knowledge and support your colleagues at Yopa.
