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- Tasks: Lead the Dumfries branch, manage a team, and ensure exceptional customer service.
- Company: Join Yopa Dumfries & Galloway, a top property specialist in South-West Scotland.
- Benefits: Enjoy competitive salary, performance bonuses, company pension, and 28 days holiday.
- Why this job: Be part of a growing, family-oriented team with a passion for property and customer service.
- Qualifications: Experience in customer service and property industry knowledge preferred; strong communication skills essential.
- Other info: Opportunity for training and qualifications funded by the company.
The predicted salary is between 36000 - 60000 £ per year.
Location: Dumfries Office.
Hours per week: 40 hours
Hours of work: Monday to Friday (8:30 - 17:00)
Purpose of the role: Due to continued growth, we have a unique opportunity to join our successful Dumfries branch in this newly created role of Branch Manager. Yopa DG are the leading property specialists in South-West Scotland. The reputation of Yopa Dumfries & Galloway brand has been built on the back of our successful track record of sales, instructions, unrivalled market knowledge and exceptional customer service. The Branch Manager will have responsibility for managing the Dumfries branch, providing coaching and support to all members of the team. The role will be responsible for delivering an exceptional customer service experience and operating effective sales processes and reporting systems in order to achieve the branch's financial targets and KPIs. You will also work alongside the Company Director to identify opportunities for business development and to implement a marketing plan that delivers the businesses growth targets. The role will be responsible for ensuring the team is operating as effectively and efficiently as possible, continually looking for ways to improve service experience through better use of systems and more effective processes and ensuring that all compliance and administration requirements are met. You will proactively support the development of all team members to enable them to reach their potential.
Key Responsibilities:
- You will be an effective network and understand how to utilise your personal and professional network in order to maximise new business opportunities for the branch.
- With demonstrable experience in managing relationships with clients and leading others, you will display the essential skills required to effectively communicate, influence, motivate and develop your team.
- By placing customer service at the heart of what you do, along with having a real drive for operational/financial results and continual improvement, you'll effectively allocate resources, implement processes, and develop people to run a highly effective and profitable branch with a reputation for outstanding service.
Key competencies:
- Proven ability to deliver excellent standards of customer service
- Some form of Property Industry Knowledge Highly Desirable
- Expert in estate agency & handling sales negotiators (desirable not essential)
- Knowledge of the residential sales processes within the Scottish market preferred.
- Proven ability to deliver financial targets and KPIs
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Prior experience with CRM systems (desirable not essential)
- Full Driving licence
Behavioural competencies:
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
- Negotiation (Desirable)
- Business Development & Fee Generation
- Ability to Multitask & Prioritise Workload
- Highly Organised & Motivated
- People Management
BENEFITS:
- Competitive Salary (based on experience) with Incentivised Commission & Performance Bonuses
- Company Pension
- Access to Company Vehicles
- Company Events
- 28 Days Holiday a Year
- Training & Qualification Courses (CELA) available (company funded)
About Us:
When you join Yopa Dumfries & Galloway, you’ll discover the difference you can make. This branch is independently owned & operated by Greenacre Estate Agents Ltd under a franchise agreement with Yopa Property Ltd. Seven years in business, we are a growing and ambitious company, but at our foundations we have a family feel. We have a small & ‘close-knit’ local team of fantastic individuals who all have a passion for what they do.
All CVs to be sent to: Callum.neill@yopa.co.uk
Branch Manager Yopa Dumfries & Galloway employer: Yopa
Contact Detail:
Yopa Recruiting Team
Callum.neill@yopa.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager Yopa Dumfries & Galloway
✨Tip Number 1
Network effectively within the property industry. Attend local events or join online forums related to real estate in Dumfries & Galloway. Building relationships with other professionals can help you gain insights and potentially lead to referrals for the Branch Manager position.
✨Tip Number 2
Familiarise yourself with the local property market trends and customer preferences in Dumfries & Galloway. Understanding what drives sales in the area will not only prepare you for interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or improved processes. Be ready to provide examples of how you motivated others and achieved financial targets, as these are key aspects of the Branch Manager role.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would implement strategies to enhance the customer experience at Yopa. Think about innovative ideas that could set the branch apart from competitors and be ready to share them during your discussions.
We think you need these skills to ace Branch Manager Yopa Dumfries & Galloway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Emphasise any leadership roles you've held and your ability to meet financial targets and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the property industry and your understanding of the Dumfries & Galloway market. Mention specific examples of how you've successfully managed teams and improved customer service in previous roles.
Highlight Key Competencies: In your application, clearly outline your skills in communication, problem-solving, and business development. Use concrete examples to demonstrate how you've applied these competencies in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yopa
✨Know Your Market
Familiarise yourself with the property market in Dumfries & Galloway. Understand local trends, recent sales, and what makes Yopa stand out. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop others, as this is crucial for the Branch Manager role. Be ready to discuss your approach to coaching and supporting team members.
✨Emphasise Customer Service
Yopa prides itself on exceptional customer service. Be prepared to share specific instances where you've gone above and beyond for clients. Discuss how you would instil a customer-focused culture within the branch.
✨Discuss Business Development Strategies
Think about ways to identify new business opportunities and how you would implement a marketing plan to achieve growth targets. Be ready to share your ideas on networking and building relationships that can benefit the branch.
