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For Companies At a Glance
- Tasks: Lead the Dumfries branch, coach your team, and ensure exceptional customer service.
- Company: Join Yopa Dumfries & Galloway, a top property specialist in South-West Scotland.
- Benefits: Enjoy competitive salary, performance bonuses, company pension, and 28 days holiday.
- Why this job: Be part of a growing, family-oriented team making a real impact in the community.
- Qualifications: Experience in customer service and team management; property knowledge is a plus.
- Other info: Full training provided, with opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
KEY DETAILS
- Location: Dumfries Office.
- Hours per week: 40 hours
- Hours of work: Monday to Friday (8:30 - 17:00)
Purpose of the role:
Due to continued growth, we have a unique opportunity to join our successful Dumfries branch in this newly created role of Branch Manager. Yopa DG are the leading property specialists in South-West Scotland. The reputation of Yopa Dumfries & Galloway brand has been built on the back of our successful track record of sales, instructions, unrivalled market knowledge and exceptional customer service.
The Branch Manager will have responsibility for managing the Dumfries branch, providing coaching and support to all members of the team. The role will be responsible for delivering an exceptional customer service experience and operating effective sales processes and reporting systems in order to achieve the branch's financial targets and KPIs. You will also work alongside the Company Director to identify opportunities for business development and to implement a marketing plan that delivers the businesses growth targets. The role will be responsible for ensuring the team is operating as effectively and efficiently as possible, continually looking for ways to improve service experience through better use of systems and more effective processes and ensuring that all compliance and administration requirements are met. You will proactively support the development of all team members to enable them to reach their potential.
Key Responsibilities:
You will be an effective network and understand how to utilise your personal and professional network in order to maximise new business opportunities for the branch. With demonstrable experience in managing relationships with clients and leading others, you will display the essential skills required to effectively communicate, influence, motivate and develop your team. By placing customer service at the heart of what you do, along with having a real drive for operational/financial results and continual improvement, you'll effectively allocate resources, implement processes, and develop people to run a highly effective and profitable branch with a reputation for outstanding service.
Key competencies:
- Proven ability to deliver excellent standards of customer service
- Some form of Property Industry Knowledge Highly Desirable
- Expert in estate agency & handling sales negotiators (desirable not essential)
- Knowledge of the residential sales processes within the Scottish market preferred.
- Proven ability to deliver financial targets and KPIs
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Prior experience with CRM systems (desirable not essential)
- Full Driving licence
Behavioural competencies:
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
- Negotiation (Desirable)
- Business Development & Fee Generation
- Ability to Multitask & Prioritise Workload
- Highly Organised & Motivated
- People Management
BENEFITS:
- Competitive Salary (based on experience) with Incentivised Commission & Performance Bonuses
- Company Pension
- Access to Company Vehicles
- Company Events
- 28 Days Holiday a Year
- Training & Qualification Courses (CELA) available (company funded)
About Us:
When you join Yopa Dumfries & Galloway, you’ll discover the difference you can make. This branch is independently owned & operated by Greenacre Estate Agents Ltd under a franchise agreement with Yopa Property Ltd. Seven years in business, we are a growing and ambitious company, but at our foundations we have a family feel. We have a small & ‘close-knit’ local team of fantastic individuals who all have a passion for what they do.
All CVs to be sent to: Callum.neill@yopa.co.uk
Branch Manager Yopa Dumfries & Galloway employer: Yopa
Contact Detail:
Yopa Recruiting Team
Callum.neill@yopa.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager Yopa Dumfries & Galloway
✨Tip Number 1
Network effectively within the property industry in Dumfries & Galloway. Attend local events, join relevant groups, and connect with professionals on platforms like LinkedIn to build relationships that could lead to opportunities at Yopa.
✨Tip Number 2
Familiarise yourself with the residential sales processes specific to the Scottish market. Understanding local regulations and practices will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop others, as this is crucial for the Branch Manager position.
✨Tip Number 4
Prepare to discuss your strategies for achieving financial targets and KPIs. Think about specific methods you've used in previous roles to drive sales and improve customer service, as these insights will be valuable in your discussions with us.
We think you need these skills to ace Branch Manager Yopa Dumfries & Galloway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Emphasise any previous roles where you managed a team or achieved financial targets, as these are key aspects of the Branch Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the property industry and your understanding of the local market. Mention specific examples of how you've successfully led teams and improved customer service in past positions.
Showcase Your Skills: Clearly outline your skills in communication, problem-solving, and business development. Use bullet points to make it easy for the hiring manager to see how you meet the key competencies listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at Yopa
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and motivating teams. Share specific examples of how you've successfully developed team members and improved performance.
✨Demonstrate Customer Service Excellence
Yopa places a strong emphasis on customer service. Be ready to provide examples of how you've delivered exceptional customer experiences in the past. Highlight any strategies you've implemented to enhance customer satisfaction.
✨Familiarise Yourself with the Property Market
While property industry knowledge is highly desirable, it's crucial to show that you understand the local market dynamics. Research the Dumfries & Galloway area and be prepared to discuss current trends and challenges in the property sector.
✨Prepare for Business Development Questions
The role involves identifying opportunities for growth. Think about how you've previously contributed to business development. Prepare to discuss your approach to networking and generating new business leads, as well as any marketing strategies you've employed.
