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For Companies At a Glance
- Tasks: Lead the Dumfries branch, manage a team, and ensure exceptional customer service.
- Company: Yopa Property is a leading property specialist in South-West Scotland with a family feel.
- Benefits: Enjoy a competitive salary, performance bonuses, company pension, and 28 days holiday.
- Why this job: Join a growing team where you can make a real impact and develop your skills.
- Qualifications: Experience in customer service, property knowledge preferred, and strong communication skills required.
- Other info: Full-time role with opportunities for training and career growth.
The predicted salary is between 36000 - 60000 £ per year.
BRANCH MANAGER (Full-Time)
KEY DETAILS
Location: Dumfries Office.
Hours per week: 40 hours
Hours of work: Monday to Friday (8:30 – 17:00)
Purpose Of The Role
Due to continued growth, we have a unique opportunity to join our successful Dumfries branch in this newly created role of Branch Manager. Yopa DG are the leading property specialists in South-West Scotland. The reputation of Yopa Dumfries & Galloway brand has been built on the back of our successful track record of sales, instructions, unrivalled market knowledge and exceptional customer service.
The Branch Manager will have responsibility for managing the Dumfries branch, providing coaching and support to all members of the team. The role will be responsible for delivering an exceptional customer service experience and operating effective sales processes and reporting systems in order to achieve the branch\’s financial targets and KPIs. You will also work alongside the Company Director to identify opportunities for business development and to implement a marketing plan that delivers the businesses growth targets. The role will be responsible for ensuring the team is operating as effectively and efficiently as possible, continually looking for ways to improve service experience through better use of systems and more effective processes and ensuring that all compliance and administration requirements are met. You will proactively support the development of all team members to enable them to reach their potential.
Key Responsibilities
You will be an effective network and understand how to utilise your personal and professional network in order to maximise new business opportunities for the branch. With demonstratable experience in managing relationships with clients and leading others, you will display the essential skills required to effectively communicate, influence, motivate and develop your team. By placing customer service at the heart of what you do, along with having a real drive for operational/financial results and continual improvement, you\’ll effectively allocate resources, implement processes, and develop people to run a highly effective and profitable branch with a reputation for outstanding service.
Key competencies
- Proven ability to deliver excellent standards of customer service
- Some form of Property Industry Knowledge Highly Desirable
- Expert in estate agency & handling sales negotiators (desirable not essential)
- Knowledge of the residential sales processes within the Scottish market preferred.
- Proven ability to deliver financial targets and KPIs
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Prior experience with CRM systems (desirable not essential)
- Full Driving licence
Behavioural Competencies
- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
- Negotiation (Desirable)
- Business Development & Fee Generation
- Ability to Multitask & Prioritise Workload
- Highly Organised & Motivated
- People Management
Benefits
Competitive Salary (based on experience) with Incentivised Commission & Performance Bonuses
Company Pension
Access to Company Vehicles
Company Events
28 Days Holiday a Year
Training & Qualification Courses (CELA) available (company funded)
About Us
When you join Yopa Dumfries & Galloway, you’ll discover the difference you can make.
This branch is independently owned & operated by Greenacre Estate Agents Ltd under a
franchise agreement with Yopa Property Ltd.
Seven years in business, we are a growing and ambitious company, but at our foundations we have a family feel. We have a small & ‘close-knit’ local team of fantastic individuals who all have a passion for what they do. #J-18808-Ljbffr
Branch Manager Yopa Dumfries & Galloway employer: Yopa Property
Contact Detail:
Yopa Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager Yopa Dumfries & Galloway
✨Tip Number 1
Familiarise yourself with the local property market in Dumfries & Galloway. Understanding the unique characteristics and trends of the area will help you demonstrate your expertise during interviews and show that you're genuinely invested in the role.
✨Tip Number 2
Network with local professionals in the property industry. Attend events or join online groups related to real estate in your area. Building connections can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Yopa is looking for someone who can motivate and develop their team, so be ready to share specific examples of how you've achieved this in previous roles.
✨Tip Number 4
Research Yopa's values and mission. Understanding what drives the company and aligning your personal values with theirs can help you articulate why you're a great fit for the Branch Manager position, making your application stand out.
We think you need these skills to ace Branch Manager Yopa Dumfries & Galloway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet financial targets and KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the property industry and your understanding of the local market. Mention how your skills align with Yopa's values and the responsibilities of the Branch Manager role.
Showcase Your Leadership Skills: Emphasise your experience in coaching and developing teams. Provide examples of how you've successfully motivated others and improved service delivery in previous roles.
Highlight Customer Focus: Demonstrate your commitment to exceptional customer service. Include anecdotes that illustrate how you've gone above and beyond to enhance customer experiences in past positions.
How to prepare for a job interview at Yopa Property
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Demonstrate Customer Service Excellence
Yopa places a strong emphasis on customer service. Be ready to discuss specific instances where you've gone above and beyond for clients, and how you plan to instil this ethos within your team.
✨Know the Local Market
Familiarise yourself with the Dumfries & Galloway property market. Research recent trends, sales data, and local competitors to show your understanding of the area during the interview.
✨Prepare for Business Development Questions
Since the role involves identifying growth opportunities, think about strategies you've implemented in previous roles. Be prepared to discuss how you would approach marketing and business development for Yopa.