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For Companies At a Glance
- Tasks: Provide hands-on IT support and improve our tech infrastructure.
- Company: Join Yopa, a forward-thinking estate agent with innovative technology.
- Benefits: Competitive salary, hybrid working, training, and wellness support.
- Why this job: Make a real impact while solving tech challenges in a supportive team.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Enjoy generous holidays, performance bonuses, and company socials.
The predicted salary is between 28000 - 30000 £ per year.
Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents. At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: care deeply, do the right thing, execute with excellence and be frank and fearless.
The Opportunity
We are looking for a proactive IT Support Engineer to join our growing team. This is an excellent opportunity to play a key role in maintaining and improving our IT infrastructure, supporting colleagues across the business, and contributing to a high performing IT function. Working closely with the IT Manager, you will provide hands on technical support, help drive system reliability, and ensure a seamless user experience across all technology platforms. You will also be instrumental in onboarding new employees, ensuring they have the tools and access needed from day one. If you enjoy solving problems, working with modern technologies, and delivering excellent service, this role offers strong development opportunities within a supportive, forward thinking environment.
Key Responsibilities
- Provide first line and second line support for Microsoft 365, collaboration tools, and business systems
- Diagnose and resolve hardware, software, and network issues both remotely and in person
- Install, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Manage user accounts, permissions, and access via Active Directory and Entra ID
- Support employee onboarding and offboarding, including device setup and secure deactivation
- Manage and prioritise IT helpdesk tickets to ensure timely resolution
- Maintain accurate IT asset records and manage equipment stock levels
- Create and update technical documentation and knowledge base articles
- Escalate complex issues where required and communicate effectively with stakeholders
- Support IT security best practices and ensure compliance in all activities
- Assist with system access checks for AWS environments to support business continuity
About You
You will bring a strong technical foundation combined with excellent communication skills and a genuine passion for delivering high quality IT support.
Essential Skills & Experience
- Proven experience in an IT support or helpdesk environment
- Strong troubleshooting skills across hardware, software, and networks
- Experience with Windows 10/11, Microsoft 365, Azure, and Active Directory / Entra ID
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience managing user accounts, permissions, and device provisioning
- Experience supporting onboarding and offboarding processes
- Strong organisational skills and attention to detail
- Ability to work both independently and collaboratively
- A proactive, solutions focused approach with a commitment to excellent service
Desirable
- Experience with Microsoft Intune
- Exposure to AWS or other cloud platforms
- Knowledge of virtualisation technologies (VMware or Hyper V)
- Experience supporting hybrid or remote working environments
- Familiarity with Cisco Meraki networking
- Experience with IT ticketing systems and asset management tools
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications
Life at Yopa
- Annual salary circa £28-30k
- Participation into Company Short-Term Incentive Plan (10%)
- Dedicated training and development
- Service discounts - for you, your family and friends!
- Sickness & mental health support - to provide you with peace of mind
- Refer-a-friend bonus scheme - if you recommend us as a place to work
- Hybrid working - to support flexibility
- Wellbeing discounts - across food, retail and travel
- Generous holiday allowance - to switch off and relax
- Performance bonuses - to increase earning potential
- Company socials - to get away from the everyday and celebrate our successes
If this sounds like your next opportunity, we would love to hear from you! Please feel free to apply and share.
IT Support Engineer in Hinckley employer: YOPA Property Limited
Contact Detail:
YOPA Property Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Hinckley
✨Tip Number 1
Get your networking game on! Reach out to current employees at Yopa through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills in action! If you have a portfolio or examples of past IT support work, bring them along to the interview. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve solved complex issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace IT Support Engineer in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your troubleshooting skills and any relevant tech experience, especially with Microsoft 365 and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and how you align with Yopa's values. Share specific examples of how you've delivered excellent service in previous roles.
Show Off Your Problem-Solving Skills: In your application, mention instances where you've successfully diagnosed and resolved technical issues. This will demonstrate your proactive approach and ability to handle challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at YOPA Property Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled hardware, software, or network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach to problem-solving.
✨Understand the Company Culture
Familiarise yourself with Yopa's values: care deeply, do the right thing, execute with excellence, and be frank and fearless. Think of ways you can embody these values in your role as an IT Support Engineer and be ready to share your thoughts during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools you'll be using. This shows your genuine interest in the role and helps you assess if Yopa is the right fit for you.