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- Tasks: Provide top-notch support to customers and solve their accounting challenges.
- Company: Join Yooz, a leader in AI-driven document management with a global presence.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and exciting sports activities.
- Other info: Be part of a diverse team committed to innovation and professional growth.
- Why this job: Make a real difference by helping customers optimise their accounting processes.
- Qualifications: Degree in Accounting or relevant experience, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
At Yooz, we are reinventing document management with AI and automation. Join the adventure! With 600,000 users in over 50 countries, Yooz is an innovative leader that places customer satisfaction and technical excellence at the heart of its mission.
Benefits
- A pleasant working environment: Modern offices in Aimargues or Montpellier, hybrid remote working
- A dynamic atmosphere: Sports activities (soccer, CrossFit, boxing, swimming) to strengthen team cohesion
- A stimulating environment: A culture of innovation and exciting technical challenges
Responsibilities
- Provide high-quality functional support to Yooz customers
- Analyse, qualify and document customer requests
- Deliver fast, relevant and effective solutions, and follow issues through to full resolution
- Work closely with internal teams (Sales, Projects, R&D, IT) to ensure swift and efficient problem solving
- Support customers in using and configuring the Yooz solution
- Support customers in adapting their accounting processes to the Yooz solution
- Ensure correct configuration, smooth adoption, and operational efficiency
- Contribute to the continuous improvement of our product by sharing customer feedback and suggestions
- Actively contribute to customer satisfaction and long-term loyalty
Qualifications
- A degree in Accounting (Bachelor’s or Master’s level) or proven professional experience as an accountant
- Strong knowledge of the accounting ecosystem, including invoice digitisation tools and ERP systems such as Cegid, Sage, Isagri, Fulll, NetSuite, ACD, M3, EBP, etc.
- Excellent communication skills, with the ability to engage with customers in a clear, professional and courteous manner
- Strong analytical and problem solving abilities
- A customer-centric mindset and a genuine desire to help
- The ability to work collaboratively within a team
- Adaptability and a strong capacity to learn new technologies quickly
Yooz is a multicultural company committed to professional equality. We believe that our strength lies in the diversity of our talents, and we are proud to guarantee equal access to employment and promotion to all our candidates and employees, regardless of gender, origin, sexual orientation, religion, disability, age, or any other status protected by law. Yooz will always fight against all forms of discrimination and harassment.
Accountant – Support Consultant (F/M) | Fully Remote (London based) employer: Yooz
Contact Detail:
Yooz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant – Support Consultant (F/M) | Fully Remote (London based)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms and let them know you're on the hunt for an Accountant – Support Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Yooz and understand their products and culture. Think about how your skills in accounting and customer support can help them achieve their mission. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves analysing and resolving customer issues, consider common scenarios you might face and how you'd tackle them. This will help you shine during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Yooz team. Let’s get you that dream job!
We think you need these skills to ace Accountant – Support Consultant (F/M) | Fully Remote (London based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Accountant – Support Consultant role. Highlight your accounting experience and any relevant tools you've used, like ERP systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining Yooz and how you can contribute to our mission. Keep it professional but let your personality come through – we love a bit of flair!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about finding effective solutions, so show us how you’ve done this before and how you can bring that to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our adventure at Yooz!
How to prepare for a job interview at Yooz
✨Know Your Accounting Stuff
Make sure you brush up on your accounting knowledge, especially around invoice digitisation tools and ERP systems like Cegid or Sage. Be ready to discuss how you've used these in past roles or how you would approach common accounting challenges.
✨Show Off Your Customer Skills
Yooz values customer satisfaction, so be prepared to share examples of how you've successfully supported clients in the past. Think about specific situations where you resolved issues quickly and effectively, and how you communicated with customers throughout the process.
✨Be a Team Player
Collaboration is key at Yooz, so highlight your experience working with different teams. Share stories that demonstrate your ability to work closely with sales, IT, or R&D teams to solve problems and improve processes.
✨Adaptability is Your Superpower
With technology constantly evolving, show that you're adaptable and eager to learn. Discuss any experiences where you had to quickly pick up new tools or processes, and how you approached those learning curves.