At a Glance
- Tasks: Lead and inspire the Site Trading team to enhance digital storefront performance.
- Company: NET-A-PORTER, a leader in luxury fashion ecommerce.
- Benefits: 25 days holiday, private medical cover, flexible working, and staff discounts.
- Other info: Join a diverse team committed to excellence and customer experience.
- Why this job: Shape the future of luxury shopping and drive innovation in a dynamic environment.
- Qualifications: Extensive experience in digital trading and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
To support our Site Trading Management team, we are searching for a Head of Site Trading to be based in our London - Westfield office. This role is accountable for the commercial performance of the digital storefront, leading the strategy and execution of site trading, product merchandising, catalogue optimisation and promotional delivery to maximise customer engagement and commercial performance. Reporting into the Site Trading Director and working in partnership with Buying & Merchandising, User Journey, Analytics, Marketing and Technology teams.
WHAT YOU WILL DO
- Lead, coach and inspire the Site Trading team, developing Senior Merchandisers into strategic commercial leaders who drive innovation, accountability and continuous improvement across their departments.
- Define and evolve the site trading strategy, ensuring product discovery, category merchandising and storytelling work together to deliver an engaging and commercially effective customer experience.
- Own the structure of the digital storefront, including category hierarchy, product listing pages, product detail pages, filters and catalogue organisation, balancing customer shopping behaviour with commercial priorities.
- Partner closely with Buying & Merchandising to translate trading priorities, inventory opportunities and seasonal strategies into compelling onsite experiences that maximise product visibility and performance.
- Own the execution of all promotional activity across the site, ensuring campaigns launch accurately, on time and in line with commercial objectives.
- Own the evolution of the digital catalogue and website experience, ensuring products are launched accurately and efficiently while maintaining catalogue integrity, taxonomy, attributes, filtering and catalogue quality to support both the customer and the wider business.
- Use customer behaviour, trading performance and analytics to optimise engagement, product discovery and commercial outcomes.
- Build strong partnerships across Buying & Merchandising, Marketing, Product and Technology, acting as the voice of onsite trading to ensure customer behaviour informs commercial decision-making.
KEY METRICS YOU ARE ACCOUNTABLE FOR
- Commercial performance (Sales, Conversion Rate and Revenue).
- Customer engagement across PLPs and PDPs.
- Product discovery effectiveness and catalogue performance.
- Promotional execution and trading delivery.
- Catalogue quality and onsite product availability.
- Team performance, capability development and commercial impact.
WHO YOU ARE
- Extensive experience leading Site Trading or Digital Trading within a luxury or premium ecommerce environment.
- Strong commercial judgement with a deep understanding of digital merchandising, product discovery and ecommerce performance drivers.
- Proven experience leading and developing high-performing teams, coaching senior leaders to think strategically and take ownership.
- Strong understanding of customer behaviour and the ability to balance commercial objectives with an exceptional customer experience.
- Highly analytical, confident using data and behavioural insight to inform trading decisions and prioritisation.
- Excellent stakeholder management and influencing skills, with experience partnering across Buying, Merchandising, Marketing, Product, Technology and Analytics.
- Strong organisational and operational leadership, capable of balancing strategic initiatives with the pace of day-to-day trading.
WHAT WE OFFER
- 25 days holiday per annum (plus UK bank holidays).
- Private medical and dental cover schemes.
- Matched contribution pension.
- Flexible working.
- Staff discounts.
- Life assurance cover.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Head of Site employer: YOOX S.p.A.
NET-A-PORTER is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. With a strong focus on employee development, the company provides extensive growth opportunities, competitive benefits including private medical cover and flexible working arrangements, and a culture that celebrates diversity and inclusion. As a leader in luxury fashion e-commerce, NET-A-PORTER empowers its employees to drive impactful change while delivering unparalleled experiences to its discerning clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Site
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for YOOX S.p.A. and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like YOOX S.p.A. are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with YOOX S.p.A. on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at YOOX S.p.A.. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Head of Site
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit YOOX S.p.A.. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of YOOX S.p.A.:Show us that you’ve done your homework! In your application, briefly mention what you admire about YOOX S.p.A.’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at YOOX S.p.A.
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at YOOX S.p.A. will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At YOOX S.p.A., they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
