Site Trading Manager - NET-A-PORTER

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product.

Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year.

A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.

NET-A-PORTER are now seeking an exceptional Site Trading Manager to join the team. Some of the essentials for you to know are:

• Location: Our offices in London, Westfield (Shepherd's Bush)
• Reporting into: Site Trading Director
• Direct reports: 2
• Contract Type: Permanent, Full-Time
• Working Model: Hybrid

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in
• A pension that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working

Role purpose: Reporting into the Site Trading Director, we are looking for an exceptional Site Trading Manager to lead and define innovative trading strategies that maximise our business tools, elevate the customer experience, and drive commercial performance. This role is a significant step up for experienced Trading Managers looking to make a strategic impact. You will own the online customer journey across all site categories—including RTW, Bags, Shoes, and Jewellery—and manage a team of trading specialists. Your leadership will influence cross-functional teams, ensuring that every touchpoint is optimised for relevance, engagement, and revenue growth.

Here is a breakdown of what you’ll be doing:

• Strategic Leadership: Define and implement a forward-thinking online trading strategy, leveraging data, user intent, and business intelligence to optimise performance.
• Customer Journey & Experience: Own the global browse and purchase experience, ensuring seamless progression from PLPs to PDPs while optimising conversion, AOV, and add-to-bag rates.
• Data-Led Decision Making: Use GA4, ContentSquare, and advanced analytics to continuously improve product discovery, engagement, and purchase behaviour. Influence roadmap priorities to enhance site experience.
• Business & Trading Influence: Act as the lead voice for site trading in senior business meetings, partnering with Buying, Merchandising, Growth, Marketing, and Analytics teams to align commercial and customer goals.
• Site Optimisation & Innovation: Champion the effective use of trading tools to drive engagement and revenue. Lead with a curated point of view, ensuring our luxury multi-brand experience remains best-in-class. Define and drive A/B testing strategies to support strategic pillars.
• Promotional & Event Planning: Own the execution of key trading events, ensuring seamless coordination across departments and delivering impactful customer experiences.
• Forecasting & Performance Tracking: Align with Growth teams to forecast traffic, AOV, and CVR, while also setting behavioural KPIs including add-to-bag rate, PLP click-through and browse depth within the shop.
• Cross-Functional Leadership: Partner with Content, CRM, and UX teams to ensure that site content and messaging reflect trading insights, customer trends, and business priorities.
• People Leadership: Manage, develop, and inspire a high-performing team of 10, fostering a culture of innovation, agility, and strategic thinking.

The type of person we are looking for:

• A visionary trading leader, ready to take on a role that defines future-facing ecommerce strategies.
• Proven experience in a senior online trading, ecommerce, or site merchandising role, ideally within luxury, fashion, or multi-brand retail.
• Highly analytical, with expertise in GA4 and Looker Studio, Content Square, and trading performance metrics. Comfortable storytelling with data and influencing senior stakeholders.
• A customer-first mindset, always looking for ways to align site trading with user intent and shopping behaviours.
• Strong cross-functional collaborator, able to align priorities across Buying, Merchandising, Growth, and UX teams.
• A people leader, with experience managing and scaling a high-performing team in a fast-paced, dynamic environment.

Why Join Us?

• Lead an industry-leading online trading team in a business that prioritises innovation and customer-centricity.
• Influence global ecommerce strategy in a role that is highly visible and valued by senior leadership.
• Work with a best-in-class team to drive actions, ensuring a curated and inspiring luxury shopping experience.
• Develop and grow your career in an environment that values strategic thinking, bold ideas, and operational excellence.

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior level

Workplace Type: Hybrid