At a Glance
- Tasks: Build personal relationships with high-value customers and provide tailored styling recommendations.
- Company: Join NET-A-PORTER, the leading luxury fashion retailer with a focus on sustainability.
- Benefits: Enjoy a competitive salary, commission scheme, staff discount, and private healthcare.
- Other info: Hybrid workplace with opportunities for growth in a dynamic environment.
- Why this job: Be part of a fun, supportive team while making an impact in the luxury fashion world.
- Qualifications: 2+ years in customer-facing sales, preferably in luxury fashion, with excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
NET-A-PORTER delivers incredible fashion for incredible women. As the world\'s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering worldwide shipping to more than 170 countries, including same or next-day delivery services to some locations, we offer a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual Customer Care and Personal Shopping team that is available 24/7, 365 days a year. A pioneer of Personal Shopping and Client Relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand\'s most loyal and valuable customers.
NET-A-PORTER are seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are:
Location: Westfield Shepherds Bush
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
Basic monthly salary plus an attractive commission scheme with NO CAP
A pension that both you and the company contribute too
Our famous staff discount
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you\'ll be doing:
- Proactively target and build personal relationships with high value customers in the INTL region
- Profile customers individually based on their shopping patterns
- Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers\' fashion and lifestyle preferences
- Ensure that sales leads are identified and prioritised by analysing your customer list
- Increase the spend of individuals and develop customer loyalty by understanding their needs
- Ensure prompt follow up with customers acquired through events and partnerships
- Drive and conduct one-on-one appointments with clients wherever possible to develop relationships
- Optimise every opportunity to grow the customer base and acquire new high value clients
- Achieve monthly and yearly targets and KPIs
- Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
- Identify customers\' shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
- Work alongside the wider business to understand key trends and increase business acumen
- Participate in Client Relations, marketing, and partnership events as required
The type of person we are looking for:
- 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
- Proven experience within a sales target driven environment, achieving personal sales goals
- Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
- Strong commercial awareness in luxury fashion
- An eye for detail and good organisational skills is essential
- Fluent in spoken and written English
Results driven and motivated attitude
Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: AssociateWorkplace Type: Hybrid
Personal Shopper in London employer: YOOX NET-A-PORTER GROUP
NET-A-PORTER is an exceptional employer that offers a vibrant and supportive work culture, where personal growth and development are prioritised. As a Personal Shopper, you will enjoy competitive salaries, attractive commission schemes, and flexible working arrangements, all while being part of a dedicated team that values collaboration and innovation in the luxury fashion industry. With a commitment to sustainability and a diverse community, NET-A-PORTER provides a unique opportunity to thrive in a fast-paced environment while making meaningful connections with high-value customers.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like YOOX NET-A-PORTER GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like YOOX NET-A-PORTER GROUP!
We think you need these skills to ace Personal Shopper in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at YOOX NET-A-PORTER GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at YOOX NET-A-PORTER GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show YOOX NET-A-PORTER GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at YOOX NET-A-PORTER GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
