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- Tasks: Build personal relationships with high-value customers and provide tailored styling recommendations.
- Company: Join NET-A-PORTER, the leading luxury fashion retailer with a focus on sustainability.
- Benefits: Enjoy a competitive salary, commission scheme, staff discount, and private healthcare.
- Why this job: Be part of a fun, supportive team while making an impact in the luxury fashion world.
- Qualifications: 2+ years in customer-facing sales, preferably in luxury fashion, with excellent communication skills.
- Other info: Hybrid workplace with opportunities for growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
NET-A-PORTER delivers incredible fashion for incredible women. As the world\’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering worldwide shipping to more than 170 countries, including same or next-day delivery services to some locations, we offer a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual Customer Care and Personal Shopping team that is available 24/7, 365 days a year. A pioneer of Personal Shopping and Client Relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand\’s most loyal and valuable customers.
NET-A-PORTER are seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are:
Location: Westfield Shepherds Bush
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
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Basic monthly salary plus an attractive commission scheme with NO CAP
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A pension that both you and the company contribute too
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Our famous staff discount
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you\’ll be doing:
- Proactively target and build personal relationships with high value customers in the INTL region
- Profile customers individually based on their shopping patterns
- Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers\’ fashion and lifestyle preferences
- Ensure that sales leads are identified and prioritised by analysing your customer list
- Increase the spend of individuals and develop customer loyalty by understanding their needs
- Ensure prompt follow up with customers acquired through events and partnerships
- Drive and conduct one-on-one appointments with clients wherever possible to develop relationships
- Optimise every opportunity to grow the customer base and acquire new high value clients
- Achieve monthly and yearly targets and KPIs
- Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
- Identify customers\’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
- Work alongside the wider business to understand key trends and increase business acumen
- Participate in Client Relations, marketing, and partnership events as required
The type of person we are looking for:
- 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
- Proven experience within a sales target driven environment, achieving personal sales goals
- Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
- Strong commercial awareness in luxury fashion
- An eye for detail and good organisational skills is essential
- Fluent in spoken and written English
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Results driven and motivated attitude
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Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: AssociateWorkplace Type: Hybrid
Personal Shopper employer: YOOX NET-A-PORTER GROUP
Contact Detail:
YOOX NET-A-PORTER GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry and let them know you're on the hunt for a Personal Shopper role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your style! Create a personal portfolio showcasing your best styling work and customer interactions. This will not only highlight your skills but also give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like NET-A-PORTER through their website and express your interest in joining their Personal Shopping team. A little initiative goes a long way!
✨Tip Number 4
Stay updated on trends! Keep an eye on the latest fashion trends and brands, especially those that align with sustainability. This knowledge will not only impress during interviews but also help you connect with high-value customers.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through! Share specific examples of how you've engaged with the industry and what inspires you about it. We want to see that you're not just looking for a job, but that you're genuinely excited about being a Personal Shopper.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in customer-facing roles, especially in luxury fashion. Use keywords from the job description to show us that you understand what we're looking for. A well-structured CV can make all the difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the role. Be personal and engaging—share your story and how your skills align with our mission at NET-A-PORTER. Remember, we love creativity and authenticity!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, your application will go straight to us, and you'll be one step closer to joining our fabulous team. Plus, it shows you're proactive and tech-savvy!
How to prepare for a job interview at YOOX NET-A-PORTER GROUP
✨Know Your Fashion
Make sure you’re up to speed with the latest trends in luxury fashion. Research NET-A-PORTER’s product offerings and be ready to discuss your favourite designers and styles. This shows your passion for the industry and helps you connect with the interviewers.
✨Build Rapport
Personal shopping is all about relationships, so practice your networking skills. During the interview, focus on building a genuine connection with your interviewers. Ask them about their experiences and share your own stories that highlight your customer service skills.
✨Demonstrate Your Sales Savvy
Prepare examples of how you've successfully met sales targets in previous roles. Be ready to discuss specific strategies you used to build customer loyalty and increase spending. This will show that you understand the importance of driving sales in a personal shopping role.
✨Showcase Your Organisational Skills
As a Personal Shopper, you'll need to juggle multiple clients and tasks. Bring examples of how you’ve managed your time effectively in past roles. Discuss any tools or systems you’ve used to stay organised, as this will demonstrate your ability to handle the demands of the job.