At a Glance
- Tasks: Build relationships with our Extremely Important People and enhance their client experience.
- Company: Join NET-A-PORTER, a leader in luxury fashion and online retail.
- Benefits: Enjoy performance bonuses, staff discounts, private healthcare, and flexible working.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury client relations and drive impactful events.
- Qualifications: Experience in client relations or events management, preferably in luxury fashion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You will be passionate about building long lasting relationships with our EIPs (Extremely Important People), always looking for new opportunities to elevate our EIPs\' client experience, as well as driving the overall client acquisition, retention and conversion strategy. You will also be responsible for creatively leveraging third-party business relationships and contacts to drive the business performance and growth of the NET-A-PORTER Group client list.
Location: Our Westfield office in London. Hours: 37.5 hours weekly (4 days in office).
Benefits
- Performance bonus schemes dependant on the type of role you are in.
- A pension that both you and the company contribute to.
- A portal with an array of discounts on things like theme park and cinema tickets.
- Our famous staff discount along with exclusive staff sales.
- Private healthcare for you and your family.
- Flexible working.
- A chance to be part of a fun and caring team that support each other.
Responsibilities
- With the support of the Head of Client Relations; define and implement the Client Relations strategy in the region with a view to accelerate recruitment of high potential prospects and increase retention of existing EIPs for NET-A-PORTER.
- Be an ambassador for the Client Relations team in the region, and have up to date awareness and knowledge on our top EIPs.
- Develop a strong follow-up and ownership of a customer journey to ensure every potential client is converted into an EIP, supporting the Personal Shopping teams to take this forward.
- Work closely with the Personal Shopping Manager to establish successful approaches to closing sales opportunities at events in different markets for NET-A-PORTER.
- Manage and grow the Style Council programme in key focus and high potential regions.
- Monitor and develop KPI\'s for the Client Relations team, these will be based around Retention, Acquisition and Conversion.
- Propose specific action plans to improve performance and establish the business as leaders within luxury client relations.
- Perform client insights/analysis through the relevant reporting platforms to make business recommendations and improvements.
- Manage budget and cost control, ensuring that they are all up to date and in line with business expectations.
- Assess the potential for true EIP acquisition and potential partnerships opportunities externally and via Marketing and PR.
- Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity.
- Supervise recruitment, evaluation and development of direct reports, maximising individual potential and ensuring succession plans of their career development is in place.
- Coach the Personal Shoppers to maximise engagement opportunity with new EIPs and potential EIPs.
- Previous managerial experience within client relations or events management function- ideally luxury fashion.
- Proven experience of proactively growing a luxury client base.
- Experience managing budgets and providing timely performance reports.
- Strong computer literacy with a focus on Excel and Microsoft Office.
- Enthusiastic leader with a proactive attitude and a drive to succeed.
- Naturally sociable character and have ability to socialize with different types of client.
- Excellent interpersonal and communication skills (both written and oral - additional languages are desired).
- Understanding of the luxury consumer and their needs and expectations.
- The flexibility to travel extensively.
- A focus on quality and an evident passion for the NET-A-PORTER product and service.
- A detailed and organised way of working.
- A passion for luxury fashion.
How to Apply / About LuxExperience
From the moment you join the LuxExperience we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
LUXEXPERIENCE is the world leader in online luxury and fashion which comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, MYTHERESA, YOOX and THE OUTNET. The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, LUXEXPERIENCE satisfies the most discerning clientele with expertly curated products from the world\'s most coveted brands, personalized end-to-end service, the latest technology, and inspiring content, all shaped by 20 years of insights into the modern shopper. The NET-A-PORTER team are now seeking a Client Brand Events Manager, you will be the regional client facing ambassador for our High Net Worth (HNW) clients and will manage the Client Relations team within the region. The Client Brand Events Manager will develop, drive and own the complete Client Relations strategy within the region.
Client Brand Events Manager @NET-A-PORTER in City of Westminster employer: YOOX NET-A-PORTER GROUP
At NET-A-PORTER, we pride ourselves on fostering a dynamic and inclusive work environment where creativity and collaboration thrive. Located in the vibrant Westfield office in London, our team enjoys a range of benefits including private healthcare, flexible working arrangements, and exclusive staff discounts, all while being part of a supportive culture that prioritises personal and professional growth. Join us to elevate the luxury client experience and be a key player in a company that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Brand Events Manager @NET-A-PORTER in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to those in your desired field. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you get the chance to attend any events or meet-ups related to luxury fashion, go for it. Use these opportunities to showcase your passion and knowledge about the industry.
✨Tip Number 3
Follow up after meetings or events. A quick message thanking someone for their time can keep you on their radar. Plus, it shows you’re genuinely interested in building that relationship!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Brand Events Manager @NET-A-PORTER in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury fashion shine through. We want to see that you’re not just looking for a job, but that you genuinely care about building relationships with our EIPs and enhancing their experience.
Tailor Your CV:Make sure your CV is tailored to the role of Client Brand Events Manager. Highlight your previous experience in client relations or events management, especially in luxury fashion, and don’t forget to mention any relevant achievements that demonstrate your ability to grow a client base.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to highlight your key skills and experiences that align with the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at YOOX NET-A-PORTER GROUP
✨Know Your EIPs
Before the interview, research NET-A-PORTER's Extremely Important People (EIPs). Understand their preferences and what makes them tick. This will help you demonstrate your passion for building relationships and elevating client experiences.
✨Showcase Your Event Management Skills
Prepare examples of past events you've managed, especially in luxury settings. Highlight how you creatively leveraged partnerships to enhance client engagement. Be ready to discuss specific strategies that drove client acquisition and retention.
✨Demonstrate Your Analytical Side
Familiarise yourself with key performance indicators (KPIs) relevant to client relations. Be prepared to discuss how you've used data analysis to make business recommendations in previous roles. This shows you're not just about relationships but also about results.
✨Be Ready to Discuss Budget Management
Since managing budgets is a key responsibility, come equipped with examples of how you've successfully controlled costs while achieving targets. This will show your potential employer that you can handle financial aspects effectively.
