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- Tasks: Assist Personal Shoppers in delivering exceptional customer service and managing orders.
- Company: Join NET-A-PORTER, the ultimate luxury fashion destination for women.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and private healthcare.
- Why this job: Be part of a dynamic team in the luxury fashion industry and make a real impact.
- Qualifications: Sales experience, strong interest in fashion, and exceptional communication skills.
- Other info: Flexible working model and opportunities for personal growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide. For more information, please visit https://investors.luxexperience.com.
NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join our amazing Personal Shopping team. Some of the essentials for you to know are:
Location:
Our offices in London , Westfield (Shepherd\’s Bush)
Reporting into:
Personal Shopping Assistant Manager
Working Model:
Hybrid
Contract Type:
Maternity Cover (12-months contract)
Potential Start Date:
November 2025
Besides a competitive salary, we can offer you:
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Performance bonus schemes dependant on the type of role you are in
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A pension that both you and the company contribute too
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A portal with an array of discounts
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Staff discount along with exclusive staff sales
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Private healthcare for you and your family
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Flexible working
Here is a breakdown of what you’ll be doing:
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Provide a full customer service
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Resolve all daily order issues, returns, stock discrepancies etc
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Liaise with all relevant departments to resolve issues promptly and follow up until completion
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Manage all aspects of administration for designated Personal Shoppers (x2)
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Escalate complaints to the Personal Shopping Assistant Manager
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Support the Personal Shopper to close sales
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Help with creating dedicated emails for our customers with product images, product details, and pricing
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Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
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Create customer profiles for the team in order to offer the right product
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Ad-hoc stock search and check stock levels of key products
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Help the Personal Shopper with stock requests for internal and external customers’ appointments
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Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
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Organise and check stock for consignment deliveries to key customers
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Assist with events set up, participation and take down
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Process orders, pre-orders and reservations of product when needed
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Look after a Personal Shopper’s customers when on holiday/absent
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Customers list admin maintenance
The type of person we are looking for:
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A flexible, positive and a keen team player
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Previous experience in aSales environment
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Strong interest in Fashion
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Passion for delivering exceptional customer service
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The aptitude to go above and beyond at all times, for both internal and external customers
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Exceptional communication skills are essential
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Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
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Regular glowing customer feedback
From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Entry level Workplace Type: Hybrid
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Assistant Personal Shopper @NET-A-PORTER (FTC - 1 Year) employer: YOOX NET-A-PORTER GROUP
Contact Detail:
YOOX NET-A-PORTER GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Personal Shopper @NET-A-PORTER (FTC - 1 Year)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the luxury fashion industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NET-A-PORTER and its unique offerings. Show your passion for luxury fashion and how you can contribute to creating those amazing customer experiences they pride themselves on.
✨Tip Number 3
Practice your communication skills! As an Assistant Personal Shopper, you'll need to connect with customers and colleagues alike. Role-play common scenarios to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NET-A-PORTER team!
We think you need these skills to ace Assistant Personal Shopper @NET-A-PORTER (FTC - 1 Year)
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your enthusiasm for the luxury industry. We want to see how you connect with our brand and the products we offer.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Personal Shopper role. Highlight your customer service skills and any previous sales experience. We appreciate when applicants take the time to align their skills with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value effective communication, so make sure your application reflects that by being easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at YOOX NET-A-PORTER GROUP
✨Know Your Fashion
Brush up on the latest trends and key luxury brands before your interview. Being able to discuss current fashion styles and how they relate to NET-A-PORTER's offerings will show your passion for the industry and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role heavily focuses on providing a top-notch experience for clients.
✨Show Your Team Spirit
This position requires a flexible and positive team player. Be ready to share experiences that highlight your ability to work collaboratively and support your colleagues, especially in a fast-paced environment like luxury retail.
✨Ask Insightful Questions
Prepare thoughtful questions about the Personal Shopping team and NET-A-PORTER's approach to customer engagement. This not only shows your interest in the role but also demonstrates your proactive attitude towards understanding the company culture.