Upload Planner @NET A PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER are now seeking a talented Upload Planner to join the team. Some of the essentials for you to know are:

• Location: Our Westfield office in London
• Department Size: 12 (Approx.)
• Reporting into: Upload Manager

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Provide the studio with short term capacity forecasts allowing them to plan the workload for all teams and maintaining the flow of product to site.
• Using in-house stock and management systems, the upload team creates, allocates product to, and manages the product lists for the studio and onsite catalogue which determines workload for all teams involved.
• Accurate and efficient Core classification management of the product catalogue to ensure a streamlined customer journey onsite.
• Ensure allocation of product meets criteria to achieve the best offering to the customer, satisfies financial needs and enhances visual merchandising output.
• Prioritise key pieces as required for reservations, launches, events and editorial, and confirm availability of featured product.
• Publish product to the websites, carrying out thorough checks before and after publishing.
• This role works closely with their counterparts in other regions, sharing knowledge and mirroring processes where appropriate.
• Work closely with Buying and Merchandising to effectively manage product both before and after it enters the business, finding efficiencies, cost and time savings, as well as a consistent and timely workflow.
• Liaise regularly with Operational teams to ensure an ideal flow of deliveries and uploads, as well as to follow-up on upload checks.
• Manage problematic products in a timely manner, ensuring that lead time from delivery to upload date is as short as possible.
• Analyse key reporting metrics on a daily/weekly basis and regularly present these findings in meetings.
• Prepare and update weekly trade information providing updates vs KPIs.
• Track and analyse upload metrics to spot inefficiencies and/or opportunities in the upload workflow and feed this into topline analysis.
• Put plans in place to avoid repetition of any issues.
• Attend regular sales, trade, operations and studio meetings to provide and receive updates on deliveries, uploads and special projects.
• Keep a strict schedule and enforce deadlines for all teams, whilst remaining flexible if urgent priorities arise.
• Work closely with key stakeholders to ensure smooth collaboration with the upload team and function.
• Maintain acute awareness of the Buy and important products and categories.
• Visit the DC regularly, but this will not be a weekly occurrence.
• Flexibility with work hours – setting uploads live for local market times as needed, Sundays and bank holiday availability, etc.
• Availability to Senior Upload Planner and Upload Manager and fulfil other duties as called upon.

The type of person we are looking for:

• Degree level education with relevant experience gained in the Retail industry with E-commerce preferred and/or exposure to Merchandising, Buying, product management and Inbound warehouse functions.
• Organisation skills and are efficient with proven ability to work to stringent deadlines.
• Commercial decision making and prioritisation skills.
• Great prioritisation skills and can take on a multitude of tasks in a dynamic and effective manner.
• Great communication skills and are someone who genuinely enjoys working with others and responds to queries in a timely manner.
• Fluent in ecommerce/ retail metrics, business KPIs and previous involvement in trading meetings.
• A positive, can-do attitude.
• Proficient in Microsoft office suite tooling.
• Experience with and are comfortable working with a global team in separate offices and time zones.
• High standards in day-to-day routines whilst multitasking other long-term projects and working under pressure.
• Exceptional attention to detail, especially in carrying out routine checks for website product information.
• A self-starter attitude and are someone who is process and results-driven with a genuine interest in Retail Operations, Merchandising and Warehouse operations.
• An added bonus to have experience working alongside large scale technical or re-platforming projects.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Associate

Workplace Type: Hybrid