Samples Assistant (FTC) @MR PORTER

MR PORTER is the men’s luxury style destination. Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

Role Overview

The Product Assistant – Samples Operations is responsible for coordinating the movement, tracking, and management of stock samples across distribution centres and creative teams. The role supports the business teams by ensuring samples are requested, received, tracked, approved, and returned accurately and efficiently. This position acts as the central point of contact between creative teams and distribution centres, maintaining stock accuracy, resolving discrepancies, and supporting the end-to-end sample lifecycle.

Here is a breakdown of what you’ll be doing:

• Coordinate and manage sample requests from DC1 and DC4 for creative and commercial teams.
• Process sample orders through xTracker and Stockager, ensuring timely delivery to workflow facilities and external shoot locations.
• Prioritise urgent requests and maintain clear communication with stakeholders throughout the process.
• Verify incoming product IDs (PIDs) against requests and investigate any discrepancies.
• Process stock movements, manifests, Stock Transfer In (STI) activities, and sample cart approvals within system workflows.
• Monitor inbound deliveries, escalate delivery issues, and resolve stock discrepancies with distribution centre teams.
• Track outstanding requests, support returns and stock reconciliations, and ensure inventory accuracy across all sample operations.

The type of person we are looking for:

• Highly organised with strong administrative skills and the ability to manage multiple priorities effectively.
• Experienced working in fast-paced operational, logistics, stock control, or inventory management environments.
• Detail-oriented with a strong focus on accuracy and process compliance.
• Confident communicator with excellent stakeholder management and collaboration skills.
• Proactive problem-solver who can independently investigate and resolve operational issues.
• Comfortable working with inventory, logistics, warehouse, or stock management systems.
• Proficient in Microsoft Office, particularly Excel, with strong data handling and reporting capabilities.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry level
Workplace Type: Hybrid