At a Glance
- Tasks: Build strong relationships with top clients and enhance their luxury shopping experience.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy up to 32 days holiday, staff discounts, and wellness support.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Be the ambassador for luxury fashion and make a real impact on client experiences.
- Qualifications: 3-5 years in luxury fashion client relations and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
WHAT YOU WILL DO
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests
WHO YOU ARE
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology
- Sales-driven, entrepreneurial, and motivated to exceed targets
- Innovative, creative, and confident in building personalized customer experiences
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills
- Fluent in English, both written and spoken; additional languages are a plus
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Family-friendly policies
- Discounted membership for selected sports platforms & gyms
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa employer: Yoox Group
Mytheresa is an exceptional employer, offering a vibrant work culture that thrives on innovation and creativity in the luxury fashion sector. With a commitment to employee growth, we provide extensive benefits including up to 32 days of holiday, flexible working arrangements, and access to professional development resources, all within our dynamic London office. Join us to be part of a diverse team dedicated to delivering unparalleled customer experiences while enjoying a supportive environment that values your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry, especially those who might know someone at Mytheresa. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion and client relations shine through. Share stories that highlight your experience and how you’ve gone above and beyond for clients.
✨Tip Number 3
Research is key! Familiarise yourself with Mytheresa’s brand, their top products, and recent trends in luxury fashion. This will help you tailor your conversations and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mytheresa team.
We think you need these skills to ace Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! We want to see how your experience aligns with our brand and how you can bring that passion to the role.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in client relations and how you've successfully built relationships in the luxury sector. We love a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and skills. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Yoox Group
✨Know Your Clientele
Before the interview, research Mytheresa's top clients and their preferences. Understand the luxury market and be ready to discuss how you would build relationships with high-end shoppers. This shows your passion for the role and your proactive approach.
✨Showcase Your Sales Skills
Prepare examples of how you've driven customer loyalty and increased sales in previous roles. Be specific about your strategies for personalising client experiences and achieving commercial targets. This will demonstrate your sales-driven mindset.
✨Be Fashion-Forward
Stay updated on current fashion trends and luxury lifestyle changes. During the interview, share your insights on how these trends can influence client preferences and shopping behaviour. This will highlight your strong affinity for the industry.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult client or curating a personalised shopping experience. Practise your responses to these situations to show your problem-solving skills and creativity.
