At a Glance
- Tasks: Build strong relationships with top clients and enhance their luxury shopping experience.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy up to 32 days holiday, staff discounts, and wellness support.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Be the ambassador for luxury fashion and make a real impact on client experiences.
- Qualifications: 3-5 years in luxury fashion client relations and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
WHAT YOU WILL DO
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests
WHO YOU ARE
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology
- Sales-driven, entrepreneurial, and motivated to exceed targets
- Innovative, creative, and confident in building personalized customer experiences
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills
- Fluent in English, both written and spoken; additional languages are a plus
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Family-friendly policies
- Discounted membership for selected sports platforms & gyms
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa in London employer: Yoox Group
Mytheresa is an exceptional employer, offering a vibrant work culture that thrives on creativity and innovation in the luxury fashion sector. With a strong commitment to employee well-being, we provide generous benefits such as up to 32 days of holiday, flexible working arrangements, and access to professional development resources, ensuring our team members can grow and excel in their careers. Located in the heart of London, our dynamic environment fosters collaboration and celebrates diversity, making it an ideal place for passionate individuals to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Yoox Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Yoox Group!
We think you need these skills to ace Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Yoox Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Yoox Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Yoox Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Yoox Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
