At a Glance
- Tasks: Lead site operations and ensure a seamless customer experience on our luxury fashion platform.
- Company: Join NET-A-PORTER, the leading luxury fashion destination for women.
- Benefits: Enjoy competitive salary, private healthcare, staff discounts, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment focused on operational excellence.
- Qualifications: Proven experience in site operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
To support our Site Trading Team we are searching for a talented Head of Site Operations & Delivery to be based in our London Westfield office.
WHAT YOU WILL DO- Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance.
- Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production issues, minimise customer impact and drive root cause improvements.
- Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements.
- Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring transparent prioritisation and stakeholder communication.
- Oversee testing, release planning and deployment processes, ensuring business readiness, quality assurance and successful delivery of new functionality.
- Define and measure the success of new features with Analytics, continuously optimising performance, operational processes and delivery frameworks.
- Lead, coach and develop the Site Operations team, driving operational excellence, accountability and continuous improvement while owning key operational KPIs including site stability, release quality and roadmap delivery.
- Experienced in leading site operations, production support, release management or digital delivery within a complex ecommerce environment.
- A strong operational leader with a proven track record of managing high-performing teams and driving collaboration, accountability and customer focus.
- Confident working across Agile environments with a solid understanding of software development lifecycles, testing and change management.
- Skilled at translating business requirements into technical solutions while balancing competing priorities and making informed trade-off decisions.
- An excellent stakeholder manager, able to influence and collaborate effectively across Product, Technology and business teams.
- Highly analytical and data-driven, using insights to solve problems, measure success and continuously improve performance.
- Passionate about delivering reliable, scalable digital experiences with a focus on operational excellence and continuous optimisation.
Besides a competitive salary, we can offer you:
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Head of Site Operations & Delivery @NET A PORTER @MR PORTER in London employer: Yoox Group
MR PORTER is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and collaboration. With a strong commitment to employee growth, you will have access to training opportunities and mentorship while enjoying benefits like private healthcare, flexible working arrangements, and exclusive staff discounts. Join a team that values conscious consumerism and supports mental health initiatives, making your role as an Assistant Merchandiser not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Site Operations & Delivery @NET A PORTER @MR PORTER in London
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We think you need these skills to ace Head of Site Operations & Delivery @NET A PORTER @MR PORTER in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Yoox Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Yoox Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Yoox Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Yoox Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Yoox Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
