At a Glance
- Tasks: Lead site operations and ensure a seamless customer experience on our luxury fashion platform.
- Company: Join NET-A-PORTER, the leading luxury fashion destination for women.
- Benefits: Enjoy competitive salary, staff discounts, private healthcare, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment focused on operational excellence.
- Qualifications: Proven experience in site operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
To support our Site Trading Team we are searching for a talented Head of Site Operations & Delivery to be based in our London Westfield office.
WHAT YOU WILL DO- Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance.
- Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production issues, minimise customer impact and drive root cause improvements.
- Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements.
- Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring transparent prioritisation and stakeholder communication.
- Oversee testing, release planning and deployment processes, ensuring business readiness, quality assurance and successful delivery of new functionality.
- Define and measure the success of new features with Analytics, continuously optimising performance, operational processes and delivery frameworks.
- Lead, coach and develop the Site Operations team, driving operational excellence, accountability and continuous improvement while owning key operational KPIs including site stability, release quality and roadmap delivery.
- Experienced in leading site operations, production support, release management or digital delivery within a complex ecommerce environment.
- A strong operational leader with a proven track record of managing high-performing teams and driving collaboration, accountability and customer focus.
- Confident working across Agile environments with a solid understanding of software development lifecycles, testing and change management.
- Skilled at translating business requirements into technical solutions while balancing competing priorities and making informed trade-off decisions.
- An excellent stakeholder manager, able to influence and collaborate effectively across Product, Technology and business teams.
- Highly analytical and data-driven, using insights to solve problems, measure success and continuously improve performance.
- Passionate about delivering reliable, scalable digital experiences with a focus on operational excellence and continuous optimisation.
Besides a competitive salary, we can offer you:
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Head of Site Operations & Delivery @NET A PORTER @MR PORTER employer: Yoox Group
MR PORTER is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and collaboration. With a strong commitment to employee growth, you will have access to training opportunities and mentorship while enjoying benefits like private healthcare, flexible working arrangements, and exclusive staff discounts. Join a team that values conscious consumerism and supports mental health initiatives, making your role as an Assistant Merchandiser not just a job, but a meaningful career path.
