Business Operations Coordinator @NET-A-PORTER @MR PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

MR PORTER is the men’s luxury style destination. Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P, and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER & MR PORTER are seeking a talented Business Operations Coordinator to join the team. Some of the essentials for you to know are:

• Location: Our Shepherd’s Bush Office
• Reporting into: Global Head of Brand Partnerships

Besides a competitive salary, we can offer you:

• A pension that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

As the Business Operations Coordinator in the Brand Partnerships team, you will play a vital support role across both business management and advertising operations functions. You will help ensure the smooth running of commercial and operational processes that underpin brand campaign execution and financial planning. This is a highly collaborative and detail-oriented role, ideal for someone looking to build a career in business operations, finance, or digital advertising within a fast-paced and creative environment. You’ll gain broad exposure to campaign delivery, revenue tracking, reporting, and commercial processes across NET-A-PORTER and MR PORTER.

Here is a breakdown of what you’ll be doing:

• Support the Ad Operations Team with campaign setup documentation, QA tracking, traffic sheet updates, asset tracking, and campaign go‐live coordination.
• Monitor campaign delivery data, flag underperformance or reporting inconsistencies, and coordinate cross‐functional requests across Sales, Creative, Tech, and Production to support campaign delivery timelines.
• Work closely with the Business Management Team to maintain up‐to‐date revenue tracking spreadsheets, deal documentation, and the recording of brand commitments for financial planning.
• Help prepare regular and ad hoc revenue and performance reports for internal stakeholders and brand partners, and assist with reconciliation of revenue with Finance and updates to budgeting tools.
• Maintain and update central trackers including pricing sheets, campaign logs, internal dashboards, and support process documentation and continual improvement of team workflows and operations.
• Support the creation and formatting of team presentations, sales decks, internal reports, and liaise with internal departments to collect required data for seasonal and quarterly reviews.
• Schedule and coordinate meetings, support ad hoc requests from the Global Head of Brand Partnerships, and help ensure compliance with campaign tracking, tagging standards, and financial data accuracy.

The type of person we are looking for:

• 1-2 years of experience in a business support, operations, or digital marketing environment
• Strong Excel skills (data entry, formulas, pivot tables) and excellent PowerPoint proficiency
• Highly organized, with strong attention to detail and a methodical approach to task management
• Comfortable working with numbers, reporting tools, and campaign data
• Proactive, collaborative attitude with the ability to manage multiple priorities across stakeholders
• Strong communication skills and confidence working cross-functionally in a fast-paced environment

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry level

Workplace Type: Hybrid