At a Glance
- Tasks: Manage key client relationships and drive success for YOOBIC's largest accounts.
- Company: Join a dynamic team at YOOBIC, a leader in B2B SaaS solutions.
- Benefits: Enjoy 25 days leave, hybrid work, health coverage, and team events.
- Other info: Opportunities for professional growth and a vibrant team culture.
- Why this job: Be a trusted advisor and make a real impact in the retail sector.
- Qualifications: Experience in Customer Success and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Own strategic client relationships across YOOBIC’s largest and most complex accounts.
- Drive adoption and deliver measurable business outcomes for customers.
- Run Quarterly Business Reviews and Operational Reviews with senior stakeholders.
- Act as a trusted advisor, guiding clients on best practices, operating models, and change management.
- Spot risk and opportunity early; unblock issues and surface improvement opportunities.
- Leverage data, KPIs, and client metrics to support decision-making and prove impact.
- Collaborate cross‑functionally with Sales, Account Management, Product, and Support to deliver a unified customer experience.
- Feed market insights and client needs into product roadmap to influence product direction.
- Share best practices globally and help evolve the Customer Success organization.
Qualifications
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients.
- Experience in retail operations, visual merchandising, or frontline communications, understanding how stores operate (Retail Expert).
- Excellent relationship building skills, confident in client-facing roles and comfortable managing senior stakeholders.
- Data‑driven mindset, using data, KPIs, and insights to guide conversations and influence outcomes.
- Proactive owner mentality; takes initiative, moves fast, and holds accountability for results.
- Problem‑solving skills, thriving in complexity, adapting quickly, and finding solutions in ambiguous situations.
- Strong prioritization, competing demand management and organization.
- Based in Greater London.
- Strong understanding of the retail or grocery sector.
- Bonus: Previous experience with YOOBIC or similar frontline platforms.
Benefits
- 25 days annual leave.
- Hybrid working from our office in Hammersmith, London.
- Scottish Widow Pension scheme.
- Vitality medical coverage – primary care, hospital care and additional mental health coverage.
- Simplyhealth cash plan (including dental and vision coverage).
- Healthy Mind EAP.
- Short‑term and long‑term disability coverage.
- Life Assurance.
- Critical Illness coverage.
- Enhanced parental leave.
- Team events: weekly breakfast, gourmet lunches, and social events.
- Weekly free online HIIT sessions and gym discounts.
- Regular training and coaching to develop your role.
Senior Customer Success Manager employer: YOOBIC
As an Accounts Receivable Specialist at our multi-entity international organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to our global success. Join us in a location that fosters both personal and career development, making it an ideal place for meaningful and rewarding employment.
We think you need these skills to ace Senior Customer Success Manager
Client Relationship Management
Customer Success
B2B SaaS
Retail Operations
Visual Merchandising
Data-Driven Mindset
KPI Analysis
