At a Glance
- Tasks: Manage key client relationships and drive success for YOOBIC's largest accounts.
- Company: Join YOOBIC, a leader in customer success with a focus on innovation.
- Benefits: Enjoy 25 days leave, hybrid work, health coverage, and team events.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Be a trusted advisor and make a real impact in the retail sector.
- Qualifications: Experience in Customer Success or B2B SaaS, with strong relationship-building skills.
The predicted salary is between 60000 - 75000 £ per year.
Responsibilities
- Own strategic client relationships across YOOBIC’s largest and most complex accounts.
- Drive adoption and deliver measurable business outcomes for customers.
- Run Quarterly Business Reviews and Operational Reviews with senior stakeholders.
- Act as a trusted advisor, guiding clients on best practices, operating models, and change management.
- Spot risk and opportunity early; unblock issues and surface improvement opportunities.
- Leverage data, KPIs, and client metrics to support decision-making and prove impact.
- Collaborate cross‑functionally with Sales, Account Management, Product, and Support to deliver a unified customer experience.
- Feed market insights and client needs into product roadmap to influence product direction.
- Share best practices globally and help evolve the Customer Success organization.
Qualifications
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients.
- Experience in retail operations, visual merchandising, or frontline communications, understanding how stores operate (Retail Expert).
- Excellent relationship building skills, confident in client-facing roles and comfortable managing senior stakeholders.
- Data‑driven mindset, using data, KPIs, and insights to guide conversations and influence outcomes.
- Proactive owner mentality; takes initiative, moves fast, and holds accountability for results.
- Problem‑solving skills, thriving in complexity, adapting quickly, and finding solutions in ambiguous situations.
- Strong prioritization, competing demand management and organization.
- Based in Greater London.
- Strong understanding of the retail or grocery sector.
- Bonus: Previous experience with YOOBIC or similar frontline platforms.
Benefits
- 25 days annual leave.
- Hybrid working from our office in Hammersmith, London.
- Scottish Widow Pension scheme.
- Vitality medical coverage – primary care, hospital care and additional mental health coverage.
- Simplyhealth cash plan (including dental and vision coverage).
- Healthy Mind EAP.
- Short‑term and long‑term disability coverage.
- Life Assurance.
- Critical Illness coverage.
- Enhanced parental leave.
- Team events: weekly breakfast, gourmet lunches, and social events.
- Weekly free online HIIT sessions and gym discounts.
- Regular training and coaching to develop your role.
Senior Customer Success Manager in London employer: YOOBIC
At YOOBIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through regular training and coaching opportunities, alongside a comprehensive benefits package that includes hybrid working, generous annual leave, and health coverage. Located in the vibrant area of Hammersmith, London, we create an engaging environment where our team can thrive while making a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YOOBIC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YOOBIC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YOOBIC:Your cover letter is your chance to shine! Tell us why you want to work at YOOBIC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YOOBIC!
How to prepare for a job interview at YOOBIC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
