At a Glance
- Tasks: Join our team to implement innovative solutions for diverse clients across various industries.
- Company: YOOBIC, a dynamic tech company with a collaborative culture in London.
- Benefits: Gain hands-on experience, develop skills, and work in a fast-paced environment.
- Other info: Opportunity to collaborate with multiple departments and grow your career in tech.
- Why this job: Make a real impact by helping clients succeed with our cutting-edge platform.
- Qualifications: Strong analytical skills, Microsoft Office expertise, and a proactive problem-solving attitude.
The predicted salary is between 20000 - 30000 £ per year.
YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation team in our new London office. As a team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch. We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively understand business challenges and needs across different industries (from the fashion industry to groceries to pharmaceutical). You will join a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.
What you’ll do:
- Work as project consultant on simultaneous implementation projects as part of YOOBIC Customer Implementation team
- Understand clients’ needs and advise on Solutions in a consultative approach
- Deliver on time and within budget high-quality YOOBIC solutions and services
- Participate actively to solution-building and change management workshops with clients’ project team
- Lead parts or totality of client meetings (functional specifications, demonstrations, trainings on the solution)
- Take a proactive approach to client issue resolution
- Work closely with Product team to participate in the evolution of the app based on market requirements
We’d love to hear from you if you have:
- Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
- Strong analytical skills
- Proactive and eager to solve problems
- Fast learner, able to understand new concepts quickly and explain them with ease
- Excellent written and verbal communication skills
- Ability to adapt and to work within an international environment
- Strong organisation skills and attention to details
- Intellectually curious, interest in start-ups and new technologies
- Ideally, you have a technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
- Fluent in English (additional languages are always welcome, especially French, Italian and Spanish)
- Right to work in the UK
Customer Implementation Analyst (Internship) in London employer: Yoobic, Ltd. (Italy)
At Yoobic, Ltd., we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our hybrid working setup allows for flexibility while you take charge of our Salesforce architecture, ensuring your contributions are impactful in a fast-paced SaaS environment. With generous benefits like 33 days of annual leave and comprehensive health coverage, we are committed to supporting your professional growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Analyst (Internship) in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Yoobic, Ltd. (Italy) for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Implementation Analyst (Internship) in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Yoobic, Ltd. (Italy) know you’re keen to grow alongside their team.
How to prepare for a job interview at Yoobic, Ltd. (Italy)
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Yoobic, Ltd. (Italy).
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
