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For Companies At a Glance
- Tasks: Provide world-class support to members via calls, chats, and emails.
- Company: Join Yonder, a forward-thinking financial membership company.
- Benefits: Competitive salary, stock options, 35 holidays, and private healthcare.
- Why this job: Be part of a dynamic team making finance enjoyable and rewarding.
- Qualifications: Experience in customer support and a passion for helping others.
- Other info: Enjoy team-building activities and a supportive work environment.
The predicted salary is between 26869 - 28259 ÂŁ per year.
Yonder is building the financial membership of the future, combining credit and debit in one membership that is fair, flexible and actually enjoyable to use. No confusing terms, no dusty points system—just rewards that feel rewarding from bao to beer to a boarding pass.
What You’ll Do
- Interact with members via calls, chats and email, offering world‑class support in a timely manner while exercising product knowledge and adding a personal touch to build great rapport.
- Constantly review internal guides and FAQs, looking for areas of improvement based on chat interactions.
- Contribute to metrics, ensuring you meet KPIs and feeding back trends to your team and managers.
- Engage in Member Support syncs, discussing complex chats and running refresher sessions as the product evolves.
What you’re a great fit if you
- Have great flexibility; shift patterns range from 7a‑8p, Monday‑Sunday, including bank holidays.
- Have financial services experience in an early‑stage start‑up or fast‑paced company with escalation or investigation experience.
- Can work calmly during busy peak periods, especially on chat.
- Have a strong background of working with customers, with Intercom as a bonus.
- Own customer problems from start to finish, focusing on a right‑first‑time approach.
- Are customer‑obsession‑driven, passionate about helping members at a member‑first company.
You won’t be a great fit if you
- Are looking for complete structure; we’re small and learning.
- Are daunted by autonomy; some shifts you may work solo with limited help.
- Want a team with a process for every query; we have many processes but not all is covered.
- Are not a self‑starter; we love seeing how you tackle things with your own thinking first.
What’s it like working at Yonder
We’re office‑first and remote‑friendly. The new Cardiff office is on the way; we’re in the office at least three days a week with everyone coming in on Mondays. During your first six weeks of training you’ll need to come into the office full‑time.
What’s in it for me
£26,869 – £28,259 annual salary depending on experience.
£15,148 – £17,928 stock options.
- 35 holidays (27 days annual leave + 8 days public leave).
- Regular team‑building trips and activities.
- Private healthcare with Vitality, including mental health, dental and vision cover.
- 16 weeks enhanced parental leave for all parents after one year at Yonder.
- Learning & training allowance (ÂŁ750/year) for books, courses, etc.
- Monthly team breakfast/lunch.
- Monthly team events such as Mini‑golf, Escape Room, cocktail making.
- Cycle‑to‑work scheme.
What’s the interview process like
Stage 1: Intro call (60 mins) with Nazima to find out more about you. Stage 2: Technical task & values‑based interview (90 mins) held in our office. Live role play exercise (30 mins) followed by a values‑based interview (60 mins). Stage 3: If all is happy, an offer is made. We aim to give a decision within 24 hours between stages where possible.
We love closing the feedback loop. Expect specific feedback on our decision from Stage 2 onwards and ask for more if you wish. We must complete the right‑to‑work, credit checks & criminal background checks for every new Yonder‑er. Reference checks are also conducted, ideally on a recent manager via phone. The entire process can take between 2–6 weeks.
Bristol, England, United Kingdom 2 weeks ago.
Cardiff, Wales, United Kingdom 2 weeks ago.
Cardiff, Wales, United Kingdom 1 month ago.
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Customer Support Associate (Cardiff) employer: Yonder
Contact Detail:
Yonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate (Cardiff)
✨Tip Number 1
Get to know Yonder and its values before your interview. Dive into their website, social media, and any recent news. This way, you can show off your knowledge and passion for the company during your chat with Nazima.
✨Tip Number 2
Practice your customer support skills! Think about how you'd handle tricky situations or complex queries. Role-playing with a friend can help you feel more confident and ready to tackle that live role play exercise.
✨Tip Number 3
Be prepared to share your experiences in fast-paced environments. Yonder loves self-starters, so think of examples where you've taken initiative or solved problems on your own. This will show them you're a great fit for their dynamic team.
✨Tip Number 4
Don't forget to ask questions during your interviews! It shows you're engaged and genuinely interested in the role. Plus, it gives you a chance to find out if Yonder is the right place for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Associate (Cardiff)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for customer support and helping others.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience in financial services and any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can communicate effectively with our members!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Yonder
✨Know Your Product Inside Out
Before your interview, make sure you understand Yonder's financial membership model. Familiarise yourself with how it combines credit and debit, and think about how you can explain this to potential members. This will show your passion for the product and help you build rapport during the interview.
✨Prepare for Role Play Scenarios
Since there's a live role play exercise in the interview, practice handling customer queries. Think of common issues customers might face and how you would resolve them. This will help you demonstrate your problem-solving skills and customer obsession, which are key for the Customer Support Associate role.
✨Show Your Flexibility
Yonder values flexibility, so be ready to discuss your availability and how you can adapt to different shift patterns. Share examples from your past experiences where you've successfully managed your time and worked under pressure, especially during busy periods.
✨Engage with Feedback
During the interview, be open to feedback and show that you're eager to learn. Ask questions about the team dynamics and how they handle complex chats. This will not only demonstrate your willingness to grow but also your interest in contributing to the team's success.
