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- Tasks: Redesign operational processes and improve efficiency across the business.
- Company: Fast-growing tax tech company with a focus on innovation.
- Benefits: Flexible work environment, competitive salary, and growth opportunities.
- Other info: Join a collaborative team and help shape the future of tax technology.
- Why this job: Make a real impact by streamlining operations in a dynamic setting.
- Qualifications: Experience in process improvement and strong project management skills.
The predicted salary is between 60000 - 75000 £ per year.
Camden, London - 3 days per week
About Yonda
Yonda is a fast-growing tax technology company helping businesses navigate global VAT and sales tax compliance. We combine smart software with operational rigour to give our clients clarity in complex regulatory environments. We are post Series A and growing quickly, with customers across multiple markets and a team that is scaling to match.
The Role
As we scale, we are investing in the operational infrastructure to support that growth. This role sits at the centre of that effort, responsible for identifying inefficiencies across the business, redesigning processes to be more consistent and scalable, and measuring the impact of those improvements over time. The successful candidate will be comfortable working independently across multiple workstreams, from filing operations to internal tooling and workflow design. This is a hands-on role: you will be expected to own work end-to-end, not manage others doing it. You will report to the VP of Operations and work closely with senior leadership and the founding team.
What You’ll Do
- Audit and redesign operational processes across the business from client onboarding and filing workflows to internal tooling and reporting
- Create clear, usable process documentation that teams can follow
- Use data to diagnose where processes are breaking down, prioritise where to focus, and demonstrate the impact of changes over time
- Build measurement frameworks to track efficiency improvements and demonstrate impact over time
- Lead and manage operational projects end-to-end, keeping stakeholders aligned and timelines on track
- Identify where automation and tooling can replace manual effort; implement it or work closely with the tech team to get it built
- Proactively identify and prioritise operational pain points across teams before they become bigger problems
- Work closely with other departments to understand their operational needs and improve cross-functional workflows
What We’re Looking For
- Experience taking unstructured or ad-hoc processes and redesigning them into something consistent and scalable, ideally in a fast-moving company environment
- Strong process documentation and design skills; able to make complex workflows clear and usable
- A measurement mindset: you define how you’ll know something worked before you start, and you follow up to check
- Solid project management, comfortable managing multiple workstreams and keeping stakeholders informed
- Confident with technology: able to implement tools, build workflows, and understand how systems connect, without necessarily writing code
- Happy working as an individual contributor; you don’t need direct reports to do meaningful work
- Backgrounds in operations, business analysis, process improvement, or consulting
Operations Lead employer: Yonda
Contact Detail:
Yonda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Yonda. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Yonda's operations inside out. Show us you know how to tackle inefficiencies and redesign processes – we love that!
✨Tip Number 3
Be ready to showcase your project management skills. We want to see how you keep things on track and stakeholders informed, so have some examples up your sleeve.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows us you're genuinely interested in being part of the Yonda team.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in redesigning processes and managing projects, as these are key for us at Yonda. Use specific examples that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about operational efficiency and how your background aligns with our needs. Be sure to mention any relevant experience with process documentation and measurement frameworks.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—demonstrate them! Share examples of how you've identified inefficiencies and implemented solutions in previous roles. We love seeing a proactive approach to problem-solving!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Yonda
✨Know Your Processes Inside Out
Before the interview, make sure you understand the operational processes relevant to the role. Be ready to discuss how you've previously identified inefficiencies and redesigned workflows. This shows you’re not just familiar with the theory but have practical experience in making processes scalable.
✨Bring Data to the Table
Since the role requires a measurement mindset, prepare examples of how you've used data to diagnose process issues in the past. Be specific about the metrics you tracked and the impact your changes had. This will demonstrate your analytical skills and ability to drive improvements.
✨Showcase Your Project Management Skills
Be prepared to talk about multiple projects you've managed simultaneously. Highlight how you kept stakeholders informed and aligned throughout the process. This will illustrate your organisational skills and ability to juggle various workstreams effectively.
✨Emphasise Your Tech Savviness
Since the role involves working closely with technology, be ready to discuss any tools or systems you've implemented or improved. Even if you’re not a coder, showing that you can understand and leverage technology to enhance operations will set you apart.