At a Glance
- Tasks: Lead onboarding for clients, ensuring smooth setup and support.
- Company: Join Yonda, a fast-growing team focused on simplifying global tax compliance.
- Benefits: Dynamic work environment with growth opportunities and a client-focused culture.
- Other info: Be part of a diverse team that values every contribution.
- Why this job: Make a real impact by helping clients navigate complex systems with ease.
- Qualifications: Passion for client success and familiarity with CRM tools.
The predicted salary is between 80000 - 90000 £ per year.
As our Onboarding Specialist, you’ll play a critical role in setting clients up for long-term success. That means being comfortable navigating a wide range of eCommerce platforms, billing tools, and financial systems and helping clients do the same. You’ll need to connect the dots between business operations, tax requirements, and technology, all while communicating clearly and empathetically.
We’re looking for someone who’s passionate about getting things right the first time, who can spot issues before they become problems, and who genuinely enjoys helping clients understand complex things in simple terms.
- Lead the onboarding process for new clients, ensuring all required data, documentation, and key setup steps are completed accurately and efficiently.
- Build trusted relationships with clients, helping them feel confident and supported during a critical phase of their journey.
- Maintain high-quality internal records and support the creation of onboarding guides, knowledge base content, and internal documentation.
A genuine passion for working with clients – you're motivated by helping people feel informed, empowered, and successful.
A mindset for ownership – you care deeply about doing things right and understand the long-term value of great onboarding.
Familiarity with tax, compliance, or regulatory frameworks.
Comfortable using tools like Notion, Intercom, HubSpot, or similar CRM/support platforms.
Yonda is a fast-growing, client-obsessed team making global tax compliance less painful for online sellers. Our mission is to give back to business owners, CFOs and finance teams via a fully automated, ready-to-go platform combining human expertise and innovation. We offer a fast-paced environment with opportunities for ownership, influence and growth across the business. Trusted by over 300 businesses with significant plans for growth, this is a team reinventing global tax where your contribution could be significant for Yonda & your career.
Yonda is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, gender identity or expression, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation. If you need any adjustments during the recruitment process, please let us know.
Professional Development Specialist in City of London employer: Yonda
At Yonda, we pride ourselves on being a dynamic and client-focused employer, where your role as an Onboarding Specialist is pivotal to our mission of simplifying global tax compliance for online sellers. Our fast-paced environment fosters ownership and innovation, providing ample opportunities for professional growth while ensuring you feel supported and empowered in your work. Join us in a culture that values clear communication, collaboration, and a genuine passion for helping clients succeed, all within a diverse and inclusive workplace.
