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For Companies At a Glance
- Tasks: Redesign operational processes and improve efficiency across the business.
- Company: Fast-growing tax tech company with a focus on innovation.
- Benefits: Flexible working hours, collaborative environment, and growth opportunities.
- Other info: Join a scaling team and work closely with senior leadership.
- Why this job: Make a real impact by streamlining operations in a dynamic startup.
- Qualifications: Experience in process improvement and strong project management skills.
The predicted salary is between 50000 - 60000 £ per year.
Camden, London - 3 days per week
About Yonda
Yonda is a fast-growing tax technology company helping businesses navigate global VAT and sales tax compliance. We combine smart software with operational rigour to give our clients clarity in complex regulatory environments. We are post Series A and growing quickly, with customers across multiple markets and a team that is scaling to match.
The Role
As we scale, we are investing in the operational infrastructure to support that growth. This role sits at the centre of that effort, responsible for identifying inefficiencies across the business, redesigning processes to be more consistent and scalable, and measuring the impact of those improvements over time. The successful candidate will be comfortable working independently across multiple workstreams, from filing operations to internal tooling and workflow design. This is a hands-on role: you will be expected to own work end-to-end, not manage others doing it. You will report to the VP of Operations and work closely with senior leadership and the founding team.
What You’ll Do
- Audit and redesign operational processes across the business from client onboarding and filing workflows to internal tooling and reporting
- Create clear, usable process documentation that teams can follow
- Use data to diagnose where processes are breaking down, prioritise where to focus, and demonstrate the impact of changes over time
- Build measurement frameworks to track efficiency improvements and demonstrate impact over time
- Lead and manage operational projects end-to-end, keeping stakeholders aligned and timelines on track
- Identify where automation and tooling can replace manual effort; implement it or work closely with the tech team to get it built
- Proactively identify and prioritise operational pain points across teams before they become bigger problems
- Work closely with other departments to understand their operational needs and improve cross-functional workflows
What We’re Looking For
- Experience taking unstructured or ad-hoc processes and redesigning them into something consistent and scalable, ideally in a fast-moving company environment
- Strong process documentation and design skills; able to make complex workflows clear and usable
- A measurement mindset: you define how you’ll know something worked before you start, and you follow up to check
- Solid project management, comfortable managing multiple workstreams and keeping stakeholders informed
- Confident with technology: able to implement tools, build workflows, and understand how systems connect, without necessarily writing code
- Happy working as an individual contributor; you don’t need direct reports to do meaningful work
- Backgrounds in operations, business analysis, process improvement, or consulting
Operations Lead in City of London employer: Yonda
Contact Detail:
Yonda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help solve them. This shows you're not just interested in any job, but specifically in making an impact at Yonda.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Lead. Highlight your process improvement skills and how you've tackled inefficiencies in the past—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Yonda and contributing to our growth.
We think you need these skills to ace Operations Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in redesigning processes and managing projects, as these are key for us at Yonda. Use specific examples that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background fits with our mission at Yonda. Be sure to mention your experience with process documentation and your measurement mindset.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you've tackled inefficiencies in the past. We love candidates who can demonstrate their ability to identify pain points and implement effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Yonda
✨Know Your Processes Inside Out
Before the interview, make sure you understand the operational processes relevant to the role. Be ready to discuss how you've previously identified inefficiencies and redesigned workflows. This will show your potential employer that you can hit the ground running.
✨Showcase Your Measurement Mindset
Prepare examples of how you've used data to diagnose process issues in the past. Discuss how you set up measurement frameworks to track improvements. This will demonstrate your analytical skills and your ability to follow through on projects.
✨Be Ready to Talk Tech
Familiarise yourself with the tools and technologies that can enhance operational efficiency. Be prepared to discuss any experience you have with automation or workflow design. This will highlight your confidence with technology and your proactive approach to problem-solving.
✨Emphasise Collaboration Skills
Since the role involves working closely with various departments, think of examples where you've successfully collaborated across teams. Highlight your communication skills and how you keep stakeholders informed throughout a project. This will show that you're not just an individual contributor but also a team player.