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For Companies At a Glance
- Tasks: Lead incident and problem management in a critical national infrastructure environment.
- Company: Join a forward-thinking IT team in Newport with hybrid working options.
- Benefits: Enjoy 25 days leave, pension contributions, life insurance, and flexible benefits.
- Other info: Great opportunity for career growth and continuous improvement.
- Why this job: Shape processes and drive real change in a supportive environment.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 62256 - 62256 £ per year.
Take ownership of incident and problem management across a critical national infrastructure environment. Oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions. Lead a collaborative team and influence service delivery across a multi‑vendor landscape.
What You'll Bring
- Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management
- Hands‑on knowledge of ITIL practices, especially around RCA and service improvement
- Familiarity with service management tools such as ServiceNow
- Proven experience working with external partners or vendors in a high‑pressure environment
- Excellent communication skills, able to translate technical concepts for diverse audiences
- A naturally analytical approach, able to lead investigations and deliver preventative solutions
- Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement
Benefits
- 25 days annual leave plus bank holidays
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% — totalling 15%
- 14 × salary Life Insurance linked to membership of the Retirement Savings Plan
- "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash‑plans
- Access to our Financial Wellbeing Programme – allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
Why You Should Apply
This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward‑thinking IT team. If you’re passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step.
Incident & Problem Manager in Wales employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space, especially those familiar with incident and problem management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL practices and service management tools like ServiceNow. We recommend practising common interview questions related to root cause analysis and service improvement to showcase your expertise.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've led teams in high-pressure environments and influenced service delivery. Use specific examples to demonstrate your analytical approach and proactive attitude towards continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a supportive team that values innovation and operational excellence.
We think you need these skills to ace Incident & Problem Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Incident & Problem Manager role. Highlight your experience in IT service delivery and any hands-on knowledge of ITIL practices. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about reducing service disruption and enhancing operational excellence. Let us know how you can bring your leadership and analytical skills to our team.
Showcase Your Communication Skills: Since this role involves translating technical concepts for diverse audiences, make sure to demonstrate your communication prowess in your application. We love candidates who can break down complex ideas into simple terms!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Yolk Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around root cause analysis (RCA) and service improvement. Be ready to discuss how you've applied these principles in past roles, as this will show your depth of knowledge and practical experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and mentoring capabilities. Think about times when you've led a team through a challenging incident or problem, and be ready to explain how you influenced service delivery across different vendors.
✨Communicate Clearly and Confidently
Since you'll need to translate technical concepts for diverse audiences, practice explaining complex ideas in simple terms. This will demonstrate your excellent communication skills and ability to engage with various stakeholders effectively.
✨Be Proactive About Continuous Improvement
Come prepared with ideas on how to enhance operational excellence and reduce service disruption. Discuss any initiatives you've led or been part of that focused on preventative solutions, showing your analytical approach and commitment to improvement.