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- Tasks: Lead the Client Onboarding Team, ensuring exceptional client experiences and achieving conversion targets.
- Company: Join an award-winning residential conveyancing team in Cardiff, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, generous holidays, gym discounts, and career development opportunities.
- Why this job: Be a key player in shaping client journeys while fostering a supportive team culture.
- Qualifications: Previous leadership experience, strong communication skills, and a client-focused mindset are essential.
- Other info: Celebrate milestones and participate in company events and charity initiatives.
The predicted salary is between 25000 - 28000 £ per year.
Location: Cardiff City Centre | Full-Time, Permanent | Salary £30-£32,000
Yolk Recruitment is working with an award winning and client-focused residential conveyancing team in Cardiff, who are on the lookout for a motivated and customer-centric Team Leader to manage the Client Onboarding Team.
You will be at the forefront of our client journey, helping shape the first impression and ensuring a smooth, professional experience from the initial quote to onboarding. This is a fantastic opportunity for someone with a proven leadership background, strong sales acumen, and a passion for delivering exceptional client service.
What You’ll Be Doing:
- Lead and support the quoting and onboarding functions to achieve conversion targets and deliver high standards of client care.
- Inspire, coach, and manage the team through regular 1:1s, performance reviews, and ongoing development.
- Monitor productivity and KPIs, adjusting workflows and setting clear goals to align with departmental objectives.
- Evaluate performance through call quality assessments and data analysis, providing actionable feedback for improvement.
- Collaborate across departments, represent the team in meetings, and contribute to strategic planning and service enhancement.
The Experience You’ll Bring:
- Previous experience in a leadership or team lead role.
- Strong communication, persuasion, and coaching skills.
- Commercial awareness and a client-focused approach.
- Legal or property sector experience desirable but not essential.
- Analytical mindset with the ability to interpret performance data.
- Proficient in CRM/CSM systems and general IT tools.
What You’ll Get in Return:
- Salary of £30-32k plus bonus scheme.
- Hours: Monday - Friday, 8:30am - 5:00pm.
- Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year.
- Gym Discounts: Reduced membership rates to support your well being.
- Career Development: Grow with learning and development opportunities.
- Milestone Recognition: Celebrate your hard work and loyalty.
- Team Culture: Get involved with company-wide events, charity initiatives, and networking socials.
- Refer a Friend Scheme: Earn rewards for helping us grow the team.
Team Leader employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and demonstrate that you're a great fit for our culture.
✨Tip Number 2
Prepare specific examples from your past leadership experiences that showcase your ability to inspire and coach a team. Highlighting your success in achieving targets and improving client satisfaction will make you stand out.
✨Tip Number 3
Brush up on your knowledge of CRM/CSM systems, as well as any relevant data analysis tools. Being able to discuss how you've used these tools to drive performance in previous roles will show your analytical mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to manage a team and achieve targets, as these are key aspects of the Team Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and your motivation for leading a team. Mention any relevant experience in the legal or property sector, even if it's not essential, to show your understanding of the industry.
Highlight Key Skills: Emphasise your strong communication, persuasion, and coaching skills in both your CV and cover letter. Provide examples of how you've inspired and developed team members in previous roles.
Showcase Analytical Abilities: Since the role requires an analytical mindset, include instances where you've used data to improve team performance or client satisfaction. This will demonstrate your capability to monitor productivity and adjust workflows effectively.
How to prepare for a job interview at Yolk Recruitment
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring abilities.
✨Highlight Customer-Centric Achievements
Since the role is heavily focused on client service, be ready to discuss specific instances where you improved customer satisfaction or streamlined processes. This will show your commitment to delivering exceptional client experiences.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data analysis to drive team performance and make informed decisions in previous positions.
✨Demonstrate Collaboration Skills
The job requires working across departments, so think of examples where you've successfully collaborated with other teams. Highlight your communication skills and ability to represent your team effectively in meetings.
