At a Glance
- Tasks: Provide top-notch customer support in HR, Payroll, and Finance services.
- Company: Join a dynamic shared services organisation with a collaborative culture.
- Benefits: Enjoy hybrid working, full training, and ongoing development opportunities.
- Other info: Gain valuable experience in a large-scale shared services environment.
- Why this job: Make a real difference by helping customers resolve their queries and issues.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
Location: Swindon (Hybrid Working)
Contract: 6-12 Month Fixed Term Contract
Salary: £27,756 per annum
The Opportunity
We are recruiting for a Customer Service Advisor to join a shared services organisation delivering HR, Payroll and Finance support to a range of public sector clients. This is an excellent opportunity to join a busy and collaborative team, providing high-quality advice and support to customers while helping to resolve a wide range of queries and service requests. You'll gain valuable experience within a large-scale shared services environment, working with established processes and systems that support essential public sector operations.
The Role
As a Customer Service Advisor, you will provide knowledgeable, timely and customer-focused support across HR, Payroll and Finance services. You will be responsible for handling customer queries, complaints and escalations, including more complex and non-routine issues. The role requires strong communication skills, attention to detail and the ability to interpret policies and procedures to provide accurate advice and effective resolutions.
Key Responsibilities
- Deliver a high-quality customer experience by responding to queries, complaints and escalations within agreed service standards and SLAs.
- Provide accurate advice and guidance by interpreting policies, procedures and service documentation.
- Take ownership of customer queries from initial contact through to resolution.
- Resolve a range of routine and more complex issues, seeking specialist support where required.
- Apply judgement and available information to reach appropriate outcomes.
- Escalate complex or high-risk matters in line with agreed processes.
- Maintain accurate and up-to-date records, ensuring compliance with governance and data protection requirements.
- Identify recurring issues and trends to support continuous improvement.
- Build effective working relationships with colleagues, specialists and stakeholders.
- Contribute to knowledge sharing and service improvement initiatives.
- Adhere to all relevant policies, controls and regulatory requirements.
About You
To be successful in this role, you will have:
- Previous experience in a customer service, advisory or service delivery role within HR, Payroll or Finance.
- Experience handling complex, sensitive or non-routine queries.
- Strong written and verbal communication skills.
- The ability to interpret policies and guidance and apply them effectively.
- Good working knowledge of Microsoft Office applications and operational systems.
- Good literacy and numeracy skills, equivalent to GCSE English and Maths.
Desirable Experience
- Experience working within a shared services environment or contact centre.
- Experience using policies, procedures or technical guidance to support decision-making.
- Experience working to KPIs, service standards or SLAs.
What's On Offer
- Hybrid working model with flexibility to balance office and home working.
- Full training provided for all new starters.
- Ongoing learning and development opportunities.
- Exposure to HR, Payroll and Finance operations within a large shared services environment.
- Supportive and collaborative team culture.
The organisation operates a hybrid working model and generally expects employees to spend around 20% of their working time within the office, although this may vary depending on business requirements.
For more information, please contact Branwen Johns on (phone number removed) or email your CV.
Customer Service Advisor (HR, Payroll & Finance Services) in Swindon employer: Yolk Recruitment
Join a dynamic shared services organisation in Swindon as a Customer Service Advisor, where you'll thrive in a supportive and collaborative team environment. Enjoy the benefits of hybrid working, comprehensive training, and ongoing development opportunities while making a meaningful impact in HR, Payroll, and Finance services for public sector clients. With a focus on employee growth and a commitment to high-quality service delivery, this role offers a rewarding career path in a large-scale operational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (HR, Payroll & Finance Services) in Swindon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yolk Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yolk Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (HR, Payroll & Finance Services) in Swindon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yolk Recruitment.
How to prepare for a job interview at Yolk Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yolk Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yolk Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
