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- Tasks: Provide top-notch 1st and 2nd line support to customers.
- Company: A growing tech support company in Newport with a focus on innovation.
- Benefits: Opportunities for growth in a dynamic work environment.
- Why this job: Join a passionate team and work with the latest technologies.
- Qualifications: Over 2 years of experience in tech support and strong communication skills.
- Other info: Perfect for those eager to advance their career in tech support.
The predicted salary is between 30000 - 42000 £ per year.
A growing tech support company in Newport seeks a Service Desk Analyst to deliver high-quality 1st and 2nd line support. The ideal candidate will have over 2 years of experience, strong knowledge of Windows OS and networking, and excellent communication skills. This hands-on role offers opportunities for growth in a dynamic environment. If you are passionate about customer support and eager to work with the latest technologies, we would love to hear from you.
Service Desk Analyst: 1st/2nd Line Support & Growth employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst: 1st/2nd Line Support & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves 1st and 2nd line support, make sure you can confidently discuss Windows OS and networking. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, it's not just about what you know, but how well you can convey that knowledge to others.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Service Desk Analyst: 1st/2nd Line Support & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your knowledge of Windows OS and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer support and how you can contribute to our dynamic team. Keep it engaging and personal – we love to see your personality come through.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we do!
How to prepare for a job interview at Yolk Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and networking. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will showcase your hands-on experience.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Demonstrate Your Passion for Support
Share examples of how you've gone above and beyond for customers in the past. This could be a time when you turned a frustrated customer into a satisfied one, showing that you genuinely care about providing excellent service.
✨Prepare for Growth Questions
Think about where you see yourself in the future and how this role fits into your career path. Be ready to discuss your aspirations and how you plan to grow within the company, as they’re looking for someone eager to develop.
