At a Glance
- Tasks: Support customers through the accreditation process with excellent admin and customer service.
- Company: Leading organisation in compliance and accreditation, offering a supportive team environment.
- Benefits: Competitive salary, hybrid working, generous leave, healthcare plan, and professional development.
- Other info: Full training provided, with clear progression opportunities and a dynamic work culture.
- Why this job: Join a forward-thinking team and make a real difference in customer experiences.
- Qualifications: Strong admin skills, customer service experience, and attention to detail required.
The predicted salary is between 25752 - 28152 £ per year.
Yolk Recruitment is proud to be supporting a leading organisation in the compliance and accreditation sector with the recruitment of an Admin Support Officer. This is an excellent opportunity for a customer-focused administrator to join a supportive and growing team, providing technical and administrative support throughout the customer accreditation process. Full training will be provided, including support to gain industry-specific health and safety qualifications.
The Role
As an Admin Support Officer, you will play a key role in supporting customers through the accreditation process, ensuring documentation is reviewed accurately and efficiently while delivering an outstanding customer experience via telephone and email. Working as part of a collaborative team, you will conduct pre-audit assessments, identify missing information, and provide guidance to help customers meet accreditation requirements.
Key Responsibilities
- Complete pre-audit checks on customer documentation to ensure minimum accreditation standards have been met before progressing to full audit.
- Review customer submissions and verify that all required information has been provided.
- Liaise with customers via telephone and email to gather missing information and provide updates.
- Offer clear feedback and guidance to support customers in meeting accreditation requirements.
- Assist customers with areas requiring improvement ahead of audit completion.
- Provide health and safety and compliance guidance (full training provided).
- Maintain accurate records and ensure processes are followed consistently and accurately.
What We're Looking For
The successful candidate will have strong administration and customer service experience, coupled with excellent attention to detail. You'll also demonstrate:
- Experience managing customer enquiries via telephone and email.
- Strong organisational skills and the ability to review documentation accurately.
- Excellent written and verbal communication skills.
- The ability to identify discrepancies and apply quality standards consistently.
- A proactive and customer-focused approach.
- The ability to work effectively as part of a close-knit team.
Previous experience or an interest in compliance, auditing, health and safety, or accreditation services would be advantageous, but is not essential, as full training will be provided.
What's on Offer
- Basic salary of £25,752.
- OTE of £28,152.
- Clear progression plan.
- Hybrid working model.
- Enhanced parental leave.
- Generous annual leave entitlement.
- Healthcare plan.
- Annual volunteering or giving day.
- Cycle to Work scheme.
- Competitive pension scheme with employer contributions.
- Life assurance cover.
- Employee discounts and cashback programme.
- Access to professional development and online learning resources.
- Full onboarding, training and support to gain industry-relevant qualifications.
If you're an organised administrator with a passion for delivering excellent customer service and are looking to develop your career within a supportive and forward-thinking organisation, we'd love to hear from you.
Admin Support Officer in Pontypridd employer: Yolk Recruitment
Join a forward-thinking organisation in the compliance and accreditation sector, where you'll find a supportive work culture that prioritises employee growth and development. With a hybrid working model, generous annual leave, and comprehensive training opportunities, including industry-specific qualifications, this role as an Admin Support Officer offers a rewarding career path in a collaborative team environment. Enjoy additional benefits such as enhanced parental leave, a competitive pension scheme, and access to professional development resources, making it an excellent choice for those seeking meaningful employment in Pontypridd.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Officer in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to people in the compliance and accreditation sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for admin support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers. This will highlight your proactive approach and attention to detail, which are key for the Admin Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Admin Support Officer in Pontypridd
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We want to see how your skills align with the role of Admin Support Officer, so don’t hold back!
Show Off Your Attention to Detail:Since this role involves reviewing documentation, it’s crucial to demonstrate your attention to detail. Use clear examples in your application that showcase how you’ve successfully managed similar tasks in the past.
Communicate Clearly:Your written communication skills are key for this position. Keep your application concise and professional, but also friendly! We’re looking for someone who can connect with customers effectively, so let your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Yolk Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Support Officer role. Familiarise yourself with the key responsibilities like pre-audit checks and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, be ready to share specific examples from your past experiences. Think of times when you successfully managed customer enquiries or resolved issues. This will demonstrate your proactive approach and ability to deliver outstanding service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. For instance, you might be asked how you would handle a situation where a customer submits incomplete documentation. Practising your responses to these types of questions can really set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
