At a Glance
- Tasks: Coordinate customer service for transport, ensuring smooth delivery processes.
- Company: Established manufacturing organisation with a supportive team culture.
- Benefits: Competitive salary, potential for permanent role, free parking, and ongoing training.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
Cardiff
Salary: £25,428 rising to £26,895
6 Month Fixed-Term Contract
Start: Immediate
Yolk Recruitment is supporting an established manufacturing organisation with the recruitment of a Transport Customer Services Administrator to join their Customer Experience team on an initial 6-month fixed-term contract. This is a great opportunity for someone with strong customer service and administration experience who enjoys working within a busy, fast-paced environment. You'll be supporting the Transport function, acting as a key point of contact for customers and working closely with Transport Planning and external hauliers to ensure deliveries run as smoothly as possible. The position is initially covering a period of leave; however, with the business continuing to grow, there may be potential for longer-term opportunities within the organisation.
This is what you'll be doing:
- Coordinating customer service requirements relating to the Transport department and ensuring customers receive accurate and timely information regarding their deliveries.
- Completing daily customer delivery confirmations, ensuring deliveries are still required and identifying any site restrictions, with confirmations completed 48 hours prior to delivery.
- Responding to customer Transport enquiries via telephone and email, providing a professional and efficient service.
- Coordinating customer enquiries relating to estimated delivery times (ETAs) and Proof of Delivery (POD), ensuring information is linked to the relevant customer orders.
- Liaising with external hauliers on a daily basis regarding customer deliveries, ETAs and any issues or changes.
- Coordinating redeliveries where customer orders have been turned away for either internal or external reasons.
- Ensuring appropriate storage charges are applied to delayed customer orders.
- Monitoring the yard list on a weekly basis, helping to ensure goods are delivered to customer sites as quickly as possible.
- Working closely with Transport Planning on a daily basis to ensure deliveries are completed in line with customer requirements and expectations.
- Liaising with the Aftercare team where required.
- Maintaining accurate customer, order and delivery information across internal systems.
- Providing wider administrative support to the Transport and Customer Experience teams where required.
The experience you'll bring:
- Previous experience within Transport Administration, Logistics Administration or a similar position.
- Excellent customer service skills with a confident and professional telephone manner.
- Strong administration and organisational skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- The ability to work effectively within a busy environment and manage changing priorities.
- A proactive approach to problem-solving and decision-making.
- Strong interpersonal skills with the ability to work effectively both independently and as part of a team.
- Good IT skills and confidence using internal systems.
- A positive attitude towards learning and developing within the role.
And this is what you'll get in return:
- Salary: £25,428 rising to £26,895
- Initial 6-month fixed-term contract, possibility of a permanent role within a fast-growing organisation
- Immediate start available
- Monday to Friday working hours
- Opportunity to join a well-established and continually growing manufacturing business
- Supportive and collaborative team environment
- Company Events
- Ongoing training and development
- Contributory Pension
- Free parking, free tea and coffee, free fruit
Are you interested? This role would suit someone who enjoys working with customers, solving problems and coordinating multiple requirements within a busy operational environment. If you're an organised and confident Administrator or Customer Service professional who enjoys keeping customers informed and making sure things happen when they're supposed to, we'd love to hear from you. Apply today by sending your CV and one of our consultants will be in touch to discuss the opportunity in more detail.
Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately, you've not been successful on this occasion. Please check our website for other opportunities.
Transport Customer Service Administrator - 6 month FTC in Newport employer: Yolk Recruitment
Join a dynamic and rapidly expanding precision manufacturing company in Basildon, where your skills as a CNC Turner Setter Operator will be valued and nurtured. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises quality and innovation in the aerospace sector. Enjoy competitive pay, a streamlined interview process, and the opportunity to work with cutting-edge technology in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Customer Service Administrator - 6 month FTC in Newport
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Transport Customer Service Administrator - 6 month FTC in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Yolk Recruitment. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Yolk Recruitment
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Yolk Recruitment and demonstrate your readiness to engage with their systems right away.
