At a Glance
- Tasks: Lead IT support for complex issues and enhance on-site services.
- Company: Join a dynamic organisation in Lydney with a focus on innovation.
- Benefits: Enjoy a competitive salary, pension scheme, and employee assistance programme.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Make a real impact by solving critical IT challenges and mentoring others.
- Qualifications: 5-7+ years of hands-on IT support experience required.
Location: Lydney
Working pattern: On-site
Salary: Up to £50000 DOE
Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney. This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.
What you'll be doing:
- Acting as the senior technical escalation point for complex and critical on-site IT incidents.
- Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
- Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
- Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
- Supporting endpoint configuration, patching, system hardening and security controls.
- Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
- Supporting incident, problem and change management within an ITIL-aligned environment.
- Monitoring recurring issues and service performance to help reduce incidents and downtime.
- Supporting hardware standards and asset lifecycle management.
- Working with global IT teams, vendors and third parties on technical solutions.
- Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.
What we're looking for:
You’ll typically have 5-7+ years’ hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.
You’ll need experience across:
- Windows operating systems and enterprise endpoint management
- Microsoft Office
- Active Directory, Exchange and identity management
- Endpoint configuration and patching
- System hardening and security controls
- ITSM platforms
- Incident, problem and change management
- Root-cause analysis and technical problem-solving
- Supporting on-site infrastructure and end-user technology
Experience mentoring other IT professionals would also be valuable. A full driving licence and car is required for this role.
Benefits:
- Employee Assistance Programme
- Company Pension
- Cycle to Work Scheme
Ready to Apply?
Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you’re perfect for the role. Know someone great for the job? We offer a referral scheme - just get in touch!
Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities.
Senior IT Support Technician in Lydney employer: Yolk Recruitment
Join a dynamic and rapidly expanding precision manufacturing company in Basildon, where your skills as a CNC Turner Setter Operator will be valued and nurtured. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises quality and innovation in the aerospace sector. Enjoy competitive pay, a streamlined interview process, and the opportunity to work with cutting-edge technology in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician in Lydney
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Yolk Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Yolk Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Yolk Recruitment!
✨Direct Apply to Yolk Recruitment
Let's not forget to apply directly through the Yolk Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Technician in Lydney
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Yolk Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Yolk Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Yolk Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
