At a Glance
- Tasks: Provide first- and second-line IT support across a modern Microsoft environment.
- Company: Join a collaborative IT team in a multisite organisation.
- Benefits: Competitive salary, ownership of incidents, and exposure to cutting-edge technology.
- Other info: Opportunities for career growth and development in IT.
- Why this job: Gain hands-on experience with cloud identity and endpoint management.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 50310 - 61490 £ per year.
IT Support Engineer | Hoddesdon | up to £37,500 Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?
This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation.
You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.
It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology.
You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.
What You'll
Do: Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
Triage and resolve incidents according to priority and business impact.
Support Outlook, Teams, One Drive, Share Point and other Microsoft 365 services.
Administer users and access through Active Directory and Entra ID.
Support MFA, Conditional Access, Intune and Microsoft Defender.
Complete joiner, mover and leaver processes.
Assist with patching, endpoint compliance and vulnerability remediation.
Maintain accurate asset, licence, subscription and telecoms records.
Work with senior IT colleagues and external suppliers on more complex incidents.
Improve documentation, knowledge articles and support processes.
What You'll
Bring: Experience in an IT support, helpdesk or desktop-support role.
Strong Windows desktop troubleshooting skills.
Practical Microsoft 365 support experience.
Working knowledge of Active Directory or Entra ID.
Exposure to Microsoft Defender or related endpoint-security tooling.
Basic networking knowledge.
Strong customer service, communication and troubleshooting skills.
Experience supporting remote or multisite users.
The ability to travel occasionally within the UK.
- Why
- You
- Should
Apply: Work with a modern Microsoft technology stack.
Gain further exposure to cloud identity, endpoint management and security.
Take genuine ownership of incidents and user outcomes.
Join a collaborative, forward-thinking IT team.
Build experience relevant to senior support, infrastructure, cloud or security positions.
Ready to Apply?
Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job?
We offer a referral scheme, just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it.
If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
Keep an eye on our site for new opportunities
IT Support Engineer employer: Yolk Recruitment
Join a dynamic and rapidly expanding precision manufacturing company in Basildon, where your skills as a CNC Turner Setter Operator will be valued and nurtured. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises quality and innovation in the aerospace sector. Enjoy competitive pay, a streamlined interview process, and the opportunity to work with cutting-edge technology in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Yolk Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Yolk Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Yolk Recruitment!
✨Direct Apply to Yolk Recruitment
Let's not forget to apply directly through the Yolk Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Yolk Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Yolk Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Yolk Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
