At a Glance
- Tasks: Lead a customer service team and manage communications in a supportive housing environment.
- Company: Values-driven Housing Association focused on community impact.
- Benefits: Hybrid work model, office hours, and a healthy work-life balance.
- Other info: Join a dynamic team dedicated to positive community outcomes.
- Why this job: Make a difference in the housing sector while developing your leadership skills.
- Qualifications: Previous management experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Yolk Recruitment is seeking a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire. The role involves leading a team and ensuring that expected behaviours are adhered to while managing communication and escalations.
Ideal candidates will have:
- Previous management and contact centre experience
- Strong communication skills
- Knowledge of the housing sector
The position offers a hybrid work environment with office hours, ensuring a healthy work-life balance.
Hybrid Customer Service Team Lead - Housing employer: Yolk Recruitment
Join a values-driven Housing Association in Pembrokeshire, where you will lead a dedicated team in a supportive and collaborative environment. With a focus on employee well-being, we offer a hybrid work model that promotes a healthy work-life balance, alongside opportunities for professional growth and development within the housing sector. Our commitment to fostering a positive workplace culture makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Team Lead - Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and think about how your past experiences align with what they’re looking for. We want you to shine!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or resolved conflicts. This will demonstrate your capability to lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Service Team Lead - Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management and contact centre experience, as well as any relevant knowledge of the housing sector. We want to see how you fit into our values-driven approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences have prepared you for leading a team in a hybrid environment. Let us know what makes you tick!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity and want to see how you communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know you’re interested!
How to prepare for a job interview at Yolk Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing sector. Familiarise yourself with current trends, challenges, and regulations. This will not only show your passion for the field but also demonstrate that you're proactive and well-informed.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience where you successfully led a team or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Communication is Key
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and professional.
✨Embrace the Hybrid Model
Understand the dynamics of a hybrid work environment. Be ready to discuss how you would manage a remote team while maintaining engagement and productivity. Highlight any previous experience you have in a similar setup to show you're adaptable and forward-thinking.
