At a Glance
- Tasks: Coordinate and schedule stock condition surveys, ensuring efficient diary management for surveyors.
- Company: Join a dynamic organisation focused on delivering quality housing services.
- Benefits: Competitive salary, potential for contract extension, and a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving housing conditions and enhancing customer experiences.
- Qualifications: Experience in administration, appointment scheduling, and a customer-focused mindset.
The predicted salary is between 24928 - 30468 £ per year.
The Stock Condition Survey Coordinator plays a key role in supporting the organisation to achieve its stock condition survey targets by arranging appointments and maximising access to tenanted properties. The role is responsible for planning, coordinating and managing the diaries of Stock Condition Surveyors, ensuring appointments are scheduled efficiently through clear communication and a customer-focused approach.
Key Responsibilities
- Schedule and coordinate appointments for stock condition surveys, managing surveyor diaries to maximise productivity and completed visits.
- Work collaboratively with internal teams and contractors to secure access to customers' homes and support delivery of the survey programme.
- Ensure appointments are arranged in line with service standards, maintaining a customer-focused and accessible approach.
- Communicate clearly and professionally with customers via telephone, email and written correspondence, keeping them informed of survey arrangements and expectations.
- Liaise regularly with surveyors to provide updates, confirm priorities and monitor outstanding or overdue surveys.
- Maintain accurate and up-to-date customer and property records, ensuring surveyors are fully briefed ahead of appointments.
- Identify and escalate any risks, access issues or barriers that may impact compliance, safety or the timely delivery of the survey programme.
Essential Experience
- Experience in an administrative or coordination role involving appointment scheduling, call handling and email management.
- Experience working in a customer-focused environment.
- Experience using digital systems to maintain accurate records and information.
- Experience working collaboratively with colleagues, contractors or stakeholders to support service delivery and resolve issues.
Please contact for more information and to discuss the role in more detail.
Works Coordinator/Planner - Stock Condition Surveys in Horsham employer: Yolk Recruitment
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