At a Glance
- Tasks: Support tenants, resolve issues, and coordinate with teams to ensure high-quality service.
- Company: Join a leading social housing provider committed to community support.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Opportunity to work independently and manage your own workload.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and self-motivation are essential; experience in housing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
- Customer
- Liaison
- Officer
- Type: 3 months (possibility of extension)
Hours: 35 hours per week Overview We are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support.
Role Purpose The role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders.
The officer is expected to work independently, manage their own workload, and uphold Guinness service standards.
Key Responsibilities
- Maximise income, and reduce debt, in defined customer areas.
- Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
- Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
- Complete Health & Safety and compliance actions e. g. FRAs.
- Use data to monitor own performance and that of others, taking action to improve as necessary. * Manage budget and remain within budget.
- Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.
- Complete regular estate inspections and take any necessary action to achieve quality and safety standards.
- Attend and present cases at court and evictions.
- Be the primary contact for local stakeholders e. g. residents associations, Local Authority Services, the police etc.
- Maintain accurate and detailed customer records on Guinness systems.
- Role model for behaviours.
Essential Requirements
- Excellent customer service delivery, demonstrating good communication and interpersonal skills. * Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Proven problem-solving and decision making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
Desirable
- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience
For more information about the role, please contact Richard Coombs: (phone number removed) and email a copy of your CV
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Havant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yolk Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yolk Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer in Havant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yolk Recruitment.
How to prepare for a job interview at Yolk Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yolk Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yolk Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
