At a Glance
- Tasks: Provide top-notch technical support for software applications and troubleshoot issues.
- Company: Leading tech business in the finance sector with a collaborative team.
- Benefits: Hybrid working model, competitive salary, structured training, and ongoing development.
- Other info: Dynamic environment with opportunities for career growth and skill enhancement.
- Why this job: Join a growing support team and make a real impact in the finance tech world.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 50000 - 50000 £ per year.
Requirements
- Previous experience within Application Support, Technical Support, or IT Support
- Knowledge of pension payroll or experience supporting pension administration software
- Experience working with ticketing systems and managing incidents
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- SQL knowledge is desirable
- Active Directory knowledge is desirable
- Microsoft Office 365 knowledge is desirable
- Windows Server knowledge is desirable
- JIRA knowledge is desirable
- Confluence knowledge is desirable
Responsibilities
- Provide technical support for software applications via phone, email, and Microsoft Teams
- Manage incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshoot application issues and resolve problems where possible
- Escalate more complex issues to internal technical specialists when required
- Support user administration, including password resets and account management
- Work closely with clients to provide guidance and effective resolutions
- Produce and maintain support documentation and knowledge articles
- Collaborate with colleagues to improve processes and share knowledge
- Technologies
- Active Directory
- Confluence
- Support
- JIRA
- Office 365
- SQL
- Windows
More
We are a leading technology business within the finance sector, supporting specialist software applications used by major clients.
We offer a hybrid working model based in Bristol, with 3 days in the office and 2 days from home, a salary of up to £50,000 depending on experience, structured training, ongoing development, and a supportive, collaborative team environment.
This is an opportunity to join a growing support team and develop within a specialist software business.
- last updated 28 week of 2026
- #J-18808-Ljbffr
Technical Support Consultant in England employer: Yolk Recruitment
Join a prestigious law firm in Gloucester that prioritises a supportive work culture and employee well-being. With a hybrid work model, competitive compensation up to £80,000, and a comprehensive benefits package including private healthcare and generous annual leave, this firm offers exceptional growth opportunities for Family Solicitors looking to thrive in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yolk Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yolk Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yolk Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Yolk Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yolk Recruitment!
How to prepare for a job interview at Yolk Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
