At a Glance
- Tasks: Manage customer transport needs and ensure smooth deliveries across the UK and Europe.
- Company: Established logistics organisation with a focus on customer experience.
- Benefits: Up to £35,000 salary, private medical insurance, enhanced holiday, and progression opportunities.
- Other info: Dynamic role with excellent career growth and a supportive work environment.
- Why this job: Join a growing global business and make a real impact in logistics.
- Qualifications: Experience in logistics or transport, strong communication, and problem-solving skills.
Yolk Recruitment is supporting an established logistics organisation with the recruitment of a Logistics Account Manager to join their team based in Cwmbran. This is a great opportunity for an experienced Logistics, Transport or Freight professional who enjoys combining customer account management with hands-on transport coordination.
You'll take ownership of a portfolio of new and existing customers, managing their transport requirements across the UK and Europe from initial booking through to successful delivery. You'll act as a key point of contact for your customers, coordinating collections and deliveries, working closely with carriers and subcontractors, resolving transport issues and ensuring customers are kept informed throughout. The original brief places particular emphasis on owning the whole customer experience rather than simply processing transport bookings.
This is what you'll be doing:
- Managing relationships with a portfolio of new and existing customer accounts, becoming a key point of contact for their day-to-day transport requirements.
- Coordinating customer transport bookings and shipments across the UK and Europe, ensuring collection and delivery requirements are understood and progressed effectively.
- Processing customer orders and transport requirements accurately, producing confirmations with relevant collection and delivery information.
- Supporting load planning and freight coordination, taking into account customer requirements, transit times, vehicle requirements and operational constraints.
- Maintaining regular communication with customers throughout the transport journey, providing updates from collection through to final delivery.
- Proactively managing delays, changes and transport-related problems, working with customers, carriers and internal teams to achieve an effective resolution.
- Liaising with external hauliers, carriers and subcontractors, monitoring service levels and challenging performance where required.
- Ensuring customer-specific requirements, agreed service levels and key delivery timescales are consistently achieved.
- Producing and maintaining accurate transport and account information across internal systems.
- Generating weekly and monthly customer data and management information, supporting key account reviews and performance reporting.
- Providing general administration and reporting across the complete transport process.
- Working collaboratively with colleagues to manage workloads and ensure customers continue to receive a high level of service.
The experience you'll bring:
- Previous experience within Logistics, Transport, Freight Forwarding or a similar operational environment.
- Experience within road freight, transport bookings, collections and deliveries.
- Strong customer-facing experience, ideally managing your own customers or key accounts within a Logistics environment.
- An understanding of UK and/or European transport, including transit times, vehicle types and loading requirements.
- Experience liaising with external hauliers, carriers or subcontractors.
- Strong problem-solving skills with the ability to take ownership of delays, service issues and changing customer requirements.
- Excellent communication and relationship-building skills, with the confidence to work with customers, suppliers and internal teams.
- Strong organisation and attention to detail, with the ability to manage multiple shipments, customers and priorities simultaneously.
And this is what you'll get in return:
- Salary up to £35,000
- Private medical insurance
- Enhanced holiday entitlement with length of service, increasing annually
- 21 days annual leave (includes Birthday off) plus 8 bank holidays
- Company pension
- Life insurance
- Health & wellbeing programme
- Free on-site parking
- Recognition scheme
- Training and development
- Genuine progression opportunities within a growing global business.
Are you interested? If you feel you have the skills and experience to be successful in this Logistics Account Manager position, apply today by sending your CV. One of our consultants will be in touch to discuss the opportunity in more detail.
Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities.
Logistics Account Manager in Cwmbran employer: Yolk Recruitment
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StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager in Cwmbran
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Yolk Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Yolk Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Yolk Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Account Manager in Cwmbran
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Yolk Recruitment:This is your chance to really connect with the team at Yolk Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Yolk Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Yolk Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Yolk Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Yolk Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
