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For Companies At a Glance
- Tasks: Lead a team, manage queries, and handle escalations in a fast-paced environment.
- Company: Values-driven Housing Association in Pembrokeshire.
- Benefits: Hybrid work, office hours, no weekends, and competitive pay.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Previous management and contact centre experience preferred.
The predicted salary is between 29000 - 29000 £ per year.
Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire. This is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised.
Key Responsibilities
- Leading a team to ensure expected behaviours are adhered to
- Managing the mailbox and re-directing, allocating, responding when required
- Ensuring enough coverage to deal with queries during busy times
- Dealing with escalations when required
- Taking calls during busy periods
Candidate Requirements
- Previous management experience
- Contact centre experience would be ideal
- Good communication skills
- Knowledge of the housing sector
- Strong IT skills
- Previous experience of providing feedback
What's in it for you?
- A hybrid environment
- Office hours, no weekends or evenings
- £15.07 per hour (equivalent to £29000 pro-rata)
To Apply: If you have a leadership background and have dealt with a range of queries in a fast-paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment.
Customer Service Team Leader employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and practice your responses. We want you to showcase your management skills and how you handle escalations with confidence.
✨Tip Number 3
Don’t forget to highlight your IT skills! In today’s digital world, being tech-savvy is a must. Make sure you can talk about your experience with relevant software during interviews.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and any relevant contact centre skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Leader position. Share specific examples of how you've handled escalations or managed a team effectively.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Yolk Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, your management skills are crucial. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate and guide others. Think about specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Your Communication Prowess
Good communication is key in this role. Be ready to discuss how you've effectively communicated with both your team and customers. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle calls and manage escalations.
✨Familiarise Yourself with the Housing Sector
Since this position is within a housing association, having knowledge of the sector will set you apart. Brush up on current issues, policies, and trends in housing. This will not only show your interest but also your commitment to the role and its responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of examples where you managed a busy inbox or dealt with escalated queries. Practising these scenarios will help you respond confidently and demonstrate your all-round skills.