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- Tasks: Be the friendly voice for customers, handling calls and resolving their queries.
- Company: Join a leading insurance organisation in Cardiff, known for its supportive culture.
- Benefits: Enjoy a salary of £25,000 - £28,000, hybrid work options, and 33 days holiday.
- Why this job: Make a real impact by helping others while developing your skills in a vibrant team.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for helping others.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
The predicted salary is between 25000 - 28000 £ per year.
Customer Service Agent- Start Date 8th September Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance. As a Customer Service Agent, you\’ll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it\’s answering questions, resolving issues or simply providing reassurance, you\’ll play a key role in making sure every customer has a smooth and positive experience. If you\’re someone who genuinely enjoys helping others and takes pride in delivering great service, we\’d love to hear from you. What are the skills/experience needed? As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have: * Excellent communication and listening skills, with people at all levels. * A keen eye for detail and the ability to work under pressure. * The drive to learn and progress within a role and team. * Excellent IT skills, including Microsoft Office. * A friendly and supportive attitude toward both other team members and customers. What are the benefits? * Salary between £25,000 – £28,000 depending upon experience. *Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols * Excellent training and development opportunities within the business, supported by encouraging team members and managers. * Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans. How to Apply Are you up to the challenge? If you believe that you have the skills and experience for this role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. *Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
Customer Service Agent employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the insurance products they offer will help you answer questions confidently during the interview and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves handling inbound calls, consider role-playing scenarios with a friend or family member to improve your ability to listen actively and respond effectively.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle similar situations in the new role.
✨Tip Number 4
Show enthusiasm for learning and development. Be prepared to discuss how you plan to grow within the company and take advantage of the training opportunities they offer, as this aligns with their values.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in telephony-based roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to delivering great service. Mention specific examples from your past experiences that align with the responsibilities of a Customer Service Agent.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, and your ability to work under pressure. These are key attributes for the role, so make them stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and shows your enthusiasm for the role.
How to prepare for a job interview at Yolk Recruitment
✨Showcase Your Communication Skills
As a Customer Service Agent, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle various situations.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can resolve issues efficiently. Prepare examples from your past experiences where you successfully solved customer problems or improved a process. This will showcase your critical thinking and adaptability.
✨Demonstrate Your Attention to Detail
In customer service, details matter. Be ready to discuss how you ensure accuracy in your work, whether it’s through careful note-taking or double-checking information. This will reassure the interviewer of your reliability.
✨Express Your Passion for Helping Others
Since this role involves assisting customers, convey your genuine enthusiasm for helping people. Share personal anecdotes that illustrate your commitment to providing excellent service and how it aligns with the company’s values.
