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For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and other platforms.
- Company: Join a dynamic financial services company near Pontypridd.
- Benefits: Enjoy a competitive salary, 26 days holiday, private medical cover, and high street discounts.
- Why this job: Be part of a supportive team, receive in-depth training, and grow your career.
- Qualifications: Customer service experience, strong communication skills, and a team-first attitude are essential.
- Other info: Future hybrid work options available; easily accessible location with free parking.
Yolk Recruitment are seeking passionate Customer Service Agents, your mission will be simple: deliver brilliant customer service every single day. We are working exclusively with a company in financial services near Pontypridd.
You will be at the heart of our customer interactions - offering guidance, resolving issues, and providing a positive experience at every touch point. You will be working within a supportive contact centre of around 20 team members, where collaboration is key. You will receive in-depth training to set you up for success.
What you’ll be doing:
- You’ll help customers understand their finance agreements over telephone, email and via other platforms.
- You will be working resolving queries quickly and confidently.
- If you cannot support someone directly, you will liaise internally to ensure customer satisfaction.
What experience will you need:
- Ideally, experience in customer service, ideally speaking to customers on the telephone.
- Strong listening and communication skills.
- The ability to stay calm and solve problems efficiently.
- Good organisational and time management skills.
- A team-first attitude and a willingness to learn.
- Bonus: Knowledge of the motor finance industry.
What You’ll Get in Return:
- Salary of £25,500.
- Mon-Friday working hours.
- 26 days holidays plus bank holidays.
- A permanent, full-time role on site (with options for hybrid in the future).
- Private medical cover.
- High street discounts.
- Ongoing career development and growth opportunities.
- It’s an easily accessible location, with train/bus links and free parking.
Customer Service Agent employer: Yolk Recruitment
Contact Detail:
Yolk Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the financial services sector, especially motor finance. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your thoughts clearly and respond to potential questions about handling customer queries effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving abilities and teamwork. Being able to share these stories will highlight your suitability for the collaborative environment they emphasise.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've communicated with customers over the phone. Use specific examples to demonstrate your strong listening and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to stay calm under pressure and solve problems efficiently, as these are key traits for the role.
Highlight Teamwork Skills: Since collaboration is essential in this role, emphasise any previous experiences where you worked effectively within a team. This could be in a professional setting or through volunteer work.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yolk Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to provide excellent service.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to listen and communicate effectively. Practice active listening by summarising what the interviewer says before responding, which shows you value their input.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or resolve conflicts, showcasing your problem-solving skills.
✨Highlight Teamwork and Collaboration
Since you'll be working in a team environment, share examples of how you've successfully collaborated with others in previous roles. Emphasise your team-first attitude and willingness to support your colleagues.
