At a Glance
- Tasks: Build and manage relationships with clients across Wales, supporting their procurement needs.
- Company: Established not-for-profit organisation focused on public sector procurement solutions.
- Benefits: Gain valuable experience in client engagement and relationship management.
- Other info: Dynamic role with opportunities for networking and career growth.
- Why this job: Make a real difference in the community while developing your professional skills.
- Qualifications: Experience in account management or business development, ideally in the public sector.
The predicted salary is between 38250 - 46750 £ per year.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Yolk Recruitment is working with an established not-for-profit organisation that provides procurement solutions to local authorities, housing associations and other public sector bodies across Wales, to recruit a Client Support Manager on a 6-month fixed-term contract.
This is a relationship-focused role suited to someone with a strong background in account management, client engagement or business development, ideally with exposure to the public sector, procurement, construction, housing or property-related services.
You'll manage and develop relationships with existing and prospective clients across Wales, understanding their challenges, identifying opportunities and supporting them throughout their projects.
You'll also work closely with suppliers and internal teams to ensure clients receive the right support and get the most from the organisation's procurement solutions.
- What you'll be doing
- Acting as a key point of contact for clients across Wales, building strong and lasting relationships.
- Developing and delivering client engagement plans.
- Meeting clients regularly, both face-to-face and virtually, to understand their needs and upcoming projects.
- Identifying new leads and opportunities and managing these from initial conversation through to completion.
- Managing an active pipeline through the CRM system and maintaining accurate records of client activity.
- Working towards client engagement and commercial targets.
- Identifying opportunities to introduce additional services and solutions to existing clients.
- Working closely with internal colleagues to support the delivery of client projects.
- Building relationships with appointed contractors, suppliers and service providers.
- Developing a strong understanding of procurement solutions, pricing and services available to clients.
- Keeping up to date with public procurement requirements and how these influence client decisions.
- Supporting clients and suppliers around social value and community impact.
- Attending relevant meetings, events, exhibitions and seminars across Wales.
What we're looking for
- Proven experience within a client-focused account management, business development or relationship management role.
- An understanding of public sector procurement, construction, property or building maintenance.
- Strong relationship-building skills and confidence dealing with stakeholders face-to-face.
- Experience identifying and developing commercial opportunities.
- Good influencing, negotiation and presentation skills.
- Experience using a CRM system or similar database to manage clients, leads and opportunities. xsabvtc
- Strong organisation and time-management skills, particularly when managing a geographically dispersed client base.
- A good level of com
- Please click on the apply button to read the full job description
Client Support Manager employer: Yolk Recruitment
Join a dynamic and rapidly expanding precision manufacturing company in Basildon, where your skills as a CNC Turner Setter Operator will be valued and nurtured. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises quality and innovation in the aerospace sector. Enjoy competitive pay, a streamlined interview process, and the opportunity to work with cutting-edge technology in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yolk Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yolk Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Support Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yolk Recruitment.
How to prepare for a job interview at Yolk Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yolk Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yolk Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
